Kimberly LaRosa
Palmdale,Ca
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Maxdons Bar and Grill
Lancaster, Ca
11.2014 - 05.2026
- Cooked, prepared meals and beverages for customers simultaneously on shift.
- Directed daily operations to ensure exceptional guest experiences and adherence to service standards
- Implemented training programs to enhance staff performance and improve team productivity.
- Developed and maintained budgets, controlling costs while maximizing profitability and efficiency.
- Established strategic marketing plans to increase customer loyalty and drive revenue growth within the community.
- Oversaw compliance with health regulations, ensuring safety protocols were consistently met across all areas.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased and reviewed pricing and quantities of food, beverages, equipment, and supplies.
Store Manager
Sassy Couture
Lancaster, Ca
01.2011 - 08.2015
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led team to achieve sales targets through effective training and mentoring initiatives.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
Server
Claim Jumper Restaurant
Palmdale, CA
08.2008 - 04.2011
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, enhancing service speed.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Reservation Sales Agent
Princess Cruises
Valencia, Ca
03.2009 - 01.2011
- Sales administrative representative for booking cruises and cruise tours.
- Managed inbound reservation inquiries, optimizing customer experience through effective communication and product knowledge.
- Processed bookings and modifications utilizing proprietary reservation systems to ensure accuracy and efficiency.
Administrative assistant II
Countrywide Home Loans
Lancaster, Ca
02.2005 - 10.2007
- Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Evaluate employees' job performance and adherence to regulations and recommend appropriate personnel action.
- Managed executive calendar and scheduled appointments to optimize time efficiency.
- Prepared briefing materials and reports for board meetings, ensuring accuracy and clarity.
- Liaised with internal departments to facilitate communication and resolve administrative issues promptly.
Education
Associate of Arts - Patisserie
Ca Institute of Culinary Arts Le Cordon Bleu
Pasadena, Ca01-2009
Business
Antelope Valley College
Lancaster, CaHigh School Diploma - undefined
Paraclete High School
Palmdale, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Time management
- Training and coaching
Certification
Serv Safe Food Protection Manager Certification
California Responsible Beverage Server Training
Timeline
General Manager
Maxdons Bar and Grill
11.2014 - 05.2026
Store Manager
Sassy Couture
01.2011 - 08.2015
Reservation Sales Agent
Princess Cruises
03.2009 - 01.2011
Server
Claim Jumper Restaurant
08.2008 - 04.2011
Administrative assistant II
Countrywide Home Loans
02.2005 - 10.2007
Business
Antelope Valley College
High School Diploma - undefined
Paraclete High School
Associate of Arts - Patisserie
Ca Institute of Culinary Arts Le Cordon Bleu