Kimberly Lee

• Achieved and maintained a stow rate of 140, surpassing the standard rate by 55%.
• Consistently achieved a receive rate of 300, surpassing the standard rate of 180 by 67%.
• Coached associates to improve in stow rate from 25th percentile to 90th percentile.
• Received numerous documented positive feedbacks pertaining to overachieving rate and upholding safety standards.
• Collaborated with other associates to ensure efficient workflow throughout the day.

Back- Up Process Assistant:

• Daily engagements with eaches associates regarding safety, quality and standard work.
• Constantly track rates on Process Path to ensure we achieve our daily targets.
• Collaborated with colleagues to troubleshoot and resolve obstacles, enhancing performance rates.
• Shift planning and execution.
• WIP management
• Staffing strategy and implementation
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Filling in as needed with production duties.
• Ensuring successful area performance, through tracking, reporting and feedback of associates performance.

• Prepare labels and fill prescriptions accordingly, prepackaging common medications, which resulted in 20% faster order completion.
• Directly assisted an average of 190 customer per day, responding to inquires and resolving problems.
• Oversaw inventory levels, implementing a new process that ensured 100% stock availability, while increasing inventory turnover.
• Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to ensure patient safety and wellness and build customer loyalty.
• Recognized by Albertsons store director and corporate for exemplary performance as the only Pharmacy Technician during a four-month period.
• Interpreted physician's instructions accurately when preparing prescriptions.
• Performed quality control checks to ensure accuracy of medication dispensing.

• Established processes for monitoring customer satisfaction levels.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Company was recognized and reward with the Locals love us award three years in a row.
• Monitored inventory levels to replenish customer favorites and trending items, resulting in increased sales revenue.
• Managed customer service inquiries and complaints in a timely manner.