Kimberly Lewek

• Data entry coordination and training compliance for the Environmental, Health, and Safety department.
• Managed data entry and maintained strong client relationships for East Region Data Centers, focusing on client needs and proposing innovative solutions for added value.
• Assisted in achieving KPI metrics scores and ensured 100% training compliance for Fusion & Vendor Cornerstone, resulting in improved operational efficiency.
• Collaborated with site teams and Contract Support to track training, maintain data spreadsheets, and provide timely reports on training completion progress.

• Provide broad tactical and operational support to a team of Corporate Real Estate professionals assigned to a corporate client account team. Assist with the transaction management team’s ongoing performance of multi-market transaction assignments.
• Performed oversight of Lease Abstraction project of 100+ facilities to ensure all required documentation included in the client file, CBRE databases, and related to the transaction process flow.
• Prepare forms, assemble checklists, coordinate templates, and create corporate playbooks, in accordance with Client’s policies and procedures.
• Support Client’s team members in the decommission of 5 sites, as directed.
• Assist with resolution of landlord-tenant issues such as utilities, security deposits, repairs, or alterations.
• Collect and maintain documented real estate information to include CAM or rent payments, COI, Client’s Facilities points of contact, landlord and property management, various vendors.

• Oversee operating policies and procedures, ensuring those aligned with the client’s business needs, goals and objectives.
• Maintain relationships with 20+ vendors, contractors, property management, and landlords to ensure HSE standards are met.
• Maintain records of costs incurred by workplace team activities. Ensure all billings for business services invoiced and billed as required. Seek ways to reduce costs; implement cost savings programs and procedures to increase efficiency.
• Utilize and maintain integrity of databases and other digital tools associated with service delivery to manage accuracy, production, quality, and retention of program materials.
• Provide administrative support, including meeting coordination, office and workplace experience equipment care, and supply management.
• Supervision of the local Workplace Experience coordination team of 3, in the completion of work orders, assigning tasks, equipment, and software ordering, conducting new employee orientation, training, and cross-training staff to perform multiple duties.

• Licensed insurance agent in a call center environment servicing property insurance policies according to license and appointment across the United States.
• Performed contract reviews, coverage counseling and modified coverage as authorized within underwriting guidelines.
• Billing reviews included but not limited to- error resolution, recurring payment method add/change/remove, mortgagee clause updates.
• Processed changes such as in-state property and/or mailing address, effective date, and general corrections. Provide proof of coverage by mail/email/fax.
• Maintain proficiency of customer interaction, quality, availability and average handle time for 100-150 calls a work shift.
• Complete internal career advancement classes and continuing education courses annually.

• Successfully coordinated new construction project for luxury apartment complex by establishing and maintaining relationships with over 100 vendors, contractors, and workers. Safeguarded records of permits and inspection reports. Assisted in distributing and filing submittals and requests for information. Updated onsite prints with drawing revisions and managed daily updates to punch list and work list.
• Deliveries and returns - purchase orders, shippers and packing slips.
• Daily Job and Safety Meeting reports, and composite crew participation sheets.
• Pre-drywall inspection checklists and matrix updates Procurement of project/office supplies.

Proper handling of invoices, work orders, time sheets, contracts, pay applications, correspondence, and meeting minutes.

• Assisted over 50 prospective students by providing detailed information about programs. Delivered customer service to students in person, via telephone, and email promptly and courteously.
• Reviewed program applications for accuracy and created student files. Assisted in enrolling students in required courses through VCCS SIS system based on course outline.
• Administered multiple Excel spreadsheets to ensure accurate reporting of program success.
• Managed procurement, receipt, and inventory of office supplies, equipment, and marketing materials within EVA system.
• Facilitated staff meetings and events to enhance collaboration within HIS Center of Excellence.

• Assisted customers with parking questions and NOVA Card transactions. Supported team members in keeping accurate records of parking activities. Contributed to a positive customer experience through clear communication.
• Oversaw issuance of ID cards, ensuring comprehensive identity and enrollment verification processes.
• Oversaw processing of lost and damaged card fees while managing credit monetary deposits to accounts.
• Assisted in balancing and reconciling weekly deposits for CVST machine. Supported routine maintenance tasks as needed.
• Assisted in selling new permits and processing refunds for returned permits. Supported report generation and cash drawer reconciliation, including credit and debit card transactions.
• Assisted customers with citation inquiries through DMV lookup. Processed citation payments received in person and via mail. Supported written and online appeals of citations for review by business manager.
• Facilitated engaging presentations on auxiliary services for 160-200 new students during orientation.

• Managed daily operations and managed staff in retail environment.
• Assisted in daily operations and staff management as Assistant Manager in Fredericksburg.
• Oversaw recruitment, training, and supervision of over 10 co-managers, assistant managers, and customer service associates.
• Fostered a customer-centric culture that prioritizes exceptional service and empowers employees to excel.
• Maintained payroll management by scheduling within budgeted hours and ensuring time clock accuracy.
• Directed execution of floor set changes, overseeing shipment receipt and stocking processes.
• Led team in meeting project deadlines and budget limits. Supported coordination efforts to improve collaboration among team members. Helped create project documentation and reports.
• Spearheaded initiatives that consistently elevated store ranking to top 3 among 9 district locations, resulting in multiple sales awards.
• Protected company assets through strategic implementation of loss prevention measures.
• Guided staff in implementing strategies to capture email addresses from over 80% of customers during checkout.
• Motivated staff to exceed performance standards set by management through dedicated leadership.