Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY LEWIS

Baltimore,MD

Summary

Healthcare administration professional with a proven track record in managing healthcare operations, ensuring regulatory compliance, and enhancing patient care services. Experienced in leading interdisciplinary teams, streamlining processes, and optimizing resources to improve efficiency and patient outcomes. Skilled in strategic planning, budgeting, and implementing healthcare policies, with a focus on quality care, patient satisfaction, and operational excellence. Committed to driving innovation and continuous improvement in a dynamic healthcare environment.

Overview

23
23
years of professional experience

Work History

Health Information Management Indexer

  • Managed document imaging processes, including preparation, scanning, and indexing, ensuring accuracy in encounter and document type classification.
  • Verified medical record documentation was properly processed and correctly indexed within patient records to maintain data integrity.
  • Collaborated with hospital partners to ensure timely imaging of documents upon receipt, adhering to confidentiality laws to protect sensitive information.
  • Executed additional responsibilities as assigned, while maintaining compliance with regulatory standards and institutional protocols.

Ambulatory Documentation Analyst

  • Administered ambulatory workflows in a complex, high-paced environment, supporting both clinical and practice operations while ensuring regulatory compliance.
  • Provided training to staff, ensuring high-quality service delivery and continuous improvement in operational processes.
  • Managed the hospital’s confidential materials with discretion, maintaining strict adherence to privacy and security protocols.
  • Proactively communicated updates on procedural modifications to supervisors and relevant departments, facilitating coordination among staff, including Coders and Clerks.

Senior Pre-Service Coordinator

Maryland Oncology Hematology
02.2020 - Current
  • Answers incoming calls, conduct thorough assessments of patient needs, and schedule appointments with the appropriate provider.
  • Communicates appointment details, including time, location, directions, and preparatory instructions, ensuring patient preparedness.
  • Manages and update physician schedules, collaborating with triage nurses to optimize scheduling requests and maintain workflow efficiency.
  • Accurately inputs patient demographics, insurance details, and pre-visit information into electronic systems, verifying insurance eligibility, copays, and pre-authorizations.

On Call Coordinator

Best of Friends
10.2020 - 02.2023
  • Responded to incoming calls in a friendly, professional, and knowledgeable manner, addressing inquiries and providing solutions.
  • Efficiently scheduled shifts for clients during Short Notice Call Outs, monitored software for missed Caregiver clock-in/out alerts, and communicated schedule changes.
  • Facilitated clear communication between Caregivers and clients, ensuring alignment on schedules and service expectations.
  • Monitored, mediated, and documented client and Caregiver activities, ensuring follow-up on client service concerns and resolution of issues.

Case Management Assistant

Howard County General Hospital
09.2002 - 02.2020
  • Assessed the effectiveness of case management plans while collaborating with other case management assistants, ensuring coordinated efforts in scheduling, reception, and communication with collateral contacts.
  • Supplied detailed admission and discharge information to insurance companies, facilitating accurate and timely claims processing.
  • Maintained expertise by actively engaging in educational programs, volunteer opportunities, and professional training to stay updated in the field.
  • Led initiatives involving eligibility determinations, contributing to streamlined operations and enhanced productivity.

Education

Associate of Art - General Education

Anne Arundel Community College
Arnold, Maryland

Skills

  • Customer Service
  • Patent Advocacy
  • Executive Support
  • Healthcare Operations
  • Compliance/Quality Assurance
  • Project & Database Management
  • Human Resources Knowledgeable
  • Written & Verbal Communication
  • Workflow Optimization
  • Creative Problem-Solving
  • Ethical/Reliable/Organized
  • Medical Software/Programs

Timeline

On Call Coordinator

Best of Friends
10.2020 - 02.2023

Senior Pre-Service Coordinator

Maryland Oncology Hematology
02.2020 - Current

Case Management Assistant

Howard County General Hospital
09.2002 - 02.2020

Health Information Management Indexer

Ambulatory Documentation Analyst

Associate of Art - General Education

Anne Arundel Community College

Similar Profiles

CREATE PROFILE
KIMBERLY LEWIS