Kimberly L. Henson
Parkville,MD
Summary
Results-driven and seasoned Restaurant General Manager with 25+ years of experience driving business growth, leading high-performing teams, and delivering exceptional customer service in quick-service and casual dining environments.
Overview
26
26
years of professional experience
Work History
General Manager
Annie's pretels
Aberdeen, Maryland
07.2024 - Current
- Coordinated staff schedules, break times, and shift coverage at Annie’s Pretzels to ensure optimal staffing.
- Ensured compliance with food safety and sanitation practices in the kitchen, maintaining a safe environment for staff and customers.
- Managed Annie's Pretels daily store operations.
- Overseened staff schedules and shift coverage.
- Trained team members on pretzel preparation.
General Manager
jerry's subs
Aberdeen, Maryland
07.2024 - Current
- Coordinated daily sandwich shop operations to enhance crew efficiency and guest experience at Jerry's Subs.
- Managed staff schedules, break coverage, and shift coordination to ensure smooth operations at Jerry's Subs.
- Trained crew on sandwich preparation, service standards, and restaurant procedures.
- Ensured compliance with food safety practices, cleanliness, and sanitation standards across Jerry's Subs locations.
General Manager
Sunshine Market
Aberdeen, Maryland
06.2023 - 07.2025
- Directed daily operations at Sunshine Market retail location
- Supervised staff hiring, scheduling, and performance coaching
- Managed inventory ordering, receiving, and stock rotation
- Coordinated vendor communication and product purchasing for Sunshine Market
- Monitored store cleanliness, safety, and compliance procedures
- Approved budgets, expenses, and operational purchases
- Implemented merchandising plans and store presentation updates
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Restaurant General Manager
KFC
05.2014 - 08.2024
- - Managed daily operations, including sales, customer service, inventory management, and labor control
- - Led and developed cross-functional teams to achieve business objectives, improve customer satisfaction, and increase profitability
- - Implemented sales-building initiatives, resulting in consistent growth and market share expansion
- - Conducted performance evaluations, coaching, and development plans for employees to enhance skills and retention
- - Analyzed financial statements, managed budgets, and optimized profitability through cost control and revenue growth
- - Ensured compliance with company standards, policies, and procedures, maintaining high levels of quality and safety
- - Recruited, trained, and mentored team members to build a strong and diverse workforce
- - Fostered positive community relationships through local marketing and outreach initiatives
- Achievements:
- - Consistently met or exceeded sales and profitability targets
- - Received awards for outstanding customer service and team performance
- - Implemented process improvements resulting in increased efficiency and productivity
- - Successfully launched new menu items and promotions, driving sales growth and customer engagement
Restaurant General Manager
Popeyes
08.2002 - 08.2014
- - Directed restaurant operations, including sales, customer service, inventory management, and labor control
- - Developed and executed business plans to drive sales growth, improve profitability, and enhance customer satisfaction
- - Led high-performing teams, providing guidance, training, and development opportunities
- - Implemented local marketing strategies to increase brand visibility and attract new customers
- - Conducted employee evaluations, coaching, and development plans to enhance skills and retention
- - Analyzed financial statements, managed budgets, and optimized profitability through cost control and revenue growth
- - Ensured compliance with company standards, policies, and procedures, maintaining high levels of quality and safety
Store Manager
Canterberry Deli
07.2000 - 08.2002
- - Managed daily deli operations, including sales, customer service, inventory management, and labor control
- - Supervised and trained deli staff to provide exceptional customer service and maintain high-quality products
- - Maintained high levels of customer satisfaction through effective issue resolution and feedback implementation
Education
High School Diploma -
Parkville High School
Parkville, MD05-1997
Skills
- Strategic Planning and Execution
- Team Leadership and Development
- Customer Service Excellence
- Sales Building and Growth Strategies
- Inventory Management and Cost Control
- Financial Analysis and Budgeting
- Marketing and Brand Promotion
- Time Management and Organization
- Conflict Resolution and Negotiation
- Food Safety and Quality Control
- Talent Acquisition and Retention
- Performance Management and Coaching
- Community Outreach and Relations
- Quality Control and Assurance
- Employee Relations and Labor Law Compliance
- Labor scheduling
- Food safety
- Inventory management
- Budget control
- Staff training
- Customer service
- Team leadership
- Problem solving
Personal Information
- Title: Restaurant General Manager
- Availability: Available upon request.
Timeline
General Manager
Annie's pretels
07.2024 - Current
General Manager
jerry's subs
07.2024 - Current
General Manager
Sunshine Market
06.2023 - 07.2025
Restaurant General Manager
KFC
05.2014 - 08.2024
Restaurant General Manager
Popeyes
08.2002 - 08.2014
Store Manager
Canterberry Deli
07.2000 - 08.2002
High School Diploma -
Parkville High School