Kimberly Locke
Boston,MA
Summary
Vigilant Transportation Security Officer with 1+ years of experience inspecting passengers and baggage to maintain the safety and security of the traveling public. Reliable and communicative professional proficient in x-ray, hand wand, and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
04.2023 - Current
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Prevent unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
brand associate; supply associate
Old Navy
11.2022 - 04.2023
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Collaborated with cross-functional teams to execute successful product launches and promotions.
- Provided exceptional customer service, resulting in positive feedback and repeat business from satisfied customers.
- Assisted in the creation of visually appealing store displays, driving foot traffic and interest in products.
training organizer; life insurance trainee
AIO traffic group
08.2022 - 11.2022
- Gathered and organized training information into spreadsheets
- Conferred with superior on training projects and how to improve them
- Became familiar with multiple different platforms used in the life insurance industry
- Accompanied a broker on calls to write deals and become familiar with client interactions
- Handled customer interactions and intake
Barista
Pavement Coffeehouse
11.2019 - 07.2022
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier Team Lead
Ledo Pizza
03.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers in locating products, and providing knowledgeable recommendations based on their needs.
- Developed strong relationships with repeat customers through friendly service interactions.
Hostess
Mama Lucia
07.2017 - 06.2018
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Certificate - Paralegal Studies
Boston University
Boston, MA05.2024
BA - International Relations, European regional track and focus on foreign security and diplomacy
Boston University
Boston, MA05.2022
Some College (No Degree) - concluded general education requirements
Community College of Southern Maryland
Prince Frederick, MDSkills
- Working in high-stress environments
- Interpersonal Relationships
- Adaptability
- Team building expertise
- Cultural Competency
Community Service
Pavement United, Boston, MA, union organizer, June 2021, Pavement United is the first coffee shop union in Boston and was created by Pavement staff in June of 2021. My involvement with the Union is focused on providing information to coworkers and new staff about the union; how it functions, what it does, and information on meetings and general discussions surrounding the topic.
Timeline
Transportation Security Officer
Transportation Security Administration
04.2023 - Current
brand associate; supply associate
Old Navy
11.2022 - 04.2023
training organizer; life insurance trainee
AIO traffic group
08.2022 - 11.2022
Barista
Pavement Coffeehouse
11.2019 - 07.2022
Cashier Team Lead
Ledo Pizza
03.2018 - 06.2019
Hostess
Mama Lucia
07.2017 - 06.2018
Certificate - Paralegal Studies
Boston University
BA - International Relations, European regional track and focus on foreign security and diplomacy
Boston University
Some College (No Degree) - concluded general education requirements
Community College of Southern Maryland
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