KIMBERLY LOCKE
Galloway
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food & Beverage industry, as well as Warehouse Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Key Supervisor/Restaurant Server
Bob Evans Restaurant
London
05.2024 - Current
Customer Service Representative
Amazon
West Jefferson
10.2021 - 06.2024
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Ability to work in a fast-paced warehouse meeting daily goals in customer service
Server/Bartender Trainer
Storm Stadium Single A Baseball
Lake Elsinore
04.2013 - 05.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new employees
Education
High School Diploma -
Royal Oak High School
Covina, California06.1983
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Responding to Difficult Customers
- Upselling Products and Services
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Warehousing Functions
Timeline
Key Supervisor/Restaurant Server
Bob Evans Restaurant
05.2024 - Current
Customer Service Representative
Amazon
10.2021 - 06.2024
Server/Bartender Trainer
Storm Stadium Single A Baseball
04.2013 - 05.2021
High School Diploma -
Royal Oak High School