Tera Armstrong
Gulfport,MS
Summary
Ambitious with 4 years of experience and passion for local casino industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
14
14
years of professional experience
Work History
Key Control
Island View Casino And Resort
Gulfport , Mississippi
05.2016 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Early Childhood Assistant
Lil Tots Daycare
Gulfport , Mississippi
03.2012 - 02.2016
- Provided individualized instruction and support to meet personal needs of each child.
- Ordered and restocked classroom supplies.
- Coordinated schedules of activities, events and field trips.
Substitute Teacher, K-12
Kelly Services
Gulfport , Mississippi
08.2007 - 02.2012
- Developed rules and set goals to maintain order in classroom.
- Assigned, explained and graded homework.
- Provided instruction for students in core subject areas.
Education
Associate of Arts - Early Childhood Education
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Good Listening Skills
Timeline
Key Control
Island View Casino And Resort
05.2016 - 02.2022
Early Childhood Assistant
Lil Tots Daycare
03.2012 - 02.2016
Substitute Teacher, K-12
Kelly Services
08.2007 - 02.2012
Associate of Arts - Early Childhood Education
Mississippi Gulf Coast Community College
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