Kimberly Lockwood
Jacksonville,FL
Summary
Dedicated and driven employee in the restaurant industry with 10+ years in customer service. I worked in the corporate legal sector as a guest specialist for 12 years. I also worked in the Television industry as a Front House Supervisor/ Green Room Liaison for a high profile talk show for 3 years. I have tended bar, served, and worked most stations in a kitchen. Looking to expand my fine dining knowledge, grow with a successful company and provide superb customer service.
Overview
9
9
years of professional experience
Work History
Front of the House Manager
Southern Coast Seafood
02.2020 - 07.2024
- Lead Server for two years before promotion to FOH Manager
- Oversaw all Expo and Server Procedures
- Hired and Trained new FOH employees
- Worked closely with Kitchen staff to ensure proper instruction and server knowledge of recipes and menu items
- Communicated with owners re: any maintenance/equipment issues
- Handled all End of Day monies and Closing restaurant procedures
Manager and Co-owner
The Walnut Inn
01.2016 - 11.2019
- Handled Day to Day operations for this local beer/wine bar
- Monitored regular customer preferences and requests to provide customer satisfaction
- Booked local entertainment when needed
- Responsible for monthly bill payments and budgeting
- Served and tended bar for lively local crowds
Education
No Degree - Associate Arts General Studies
Santa Fe Community College
Gainesville, FLSkills
- Supervising Food/Drink transactions from kitchen-to-table
- Recipe knowledge
- Employee Scheduling
- Customer Satisfaction
Timeline
Front of the House Manager
Southern Coast Seafood
02.2020 - 07.2024
Manager and Co-owner
The Walnut Inn
01.2016 - 11.2019
No Degree - Associate Arts General Studies
Santa Fe Community College
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