Kaitlyn Mikesell
Leonardtown
Summary
Proven multitasker and customer service expert, excelled as a Restaurant Hostess at Coast To Coast Seafood Bar and Grill, enhancing customer satisfaction through efficient reservation handling and guest greetings. Demonstrated strong leadership and active listening as a Summer Camp Counselor, significantly improving camper engagement. Skilled in server support and fostering positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Coast To Coast Seafood Bar and Grill
06.2024 - 12.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Mac's Tap and Table
01.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Summer Camp Counselor
Kings Christian Academy
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Associate of Applied Science - Business Administration
College of Southern Maryland
Leonardtown, MD05-2026
High School Diploma -
Leonardtown Highschool
Leonardtown, MD05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Reservation handling
- Table bussing
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
Timeline
Restaurant Hostess
Coast To Coast Seafood Bar and Grill
06.2024 - 12.2024
Restaurant Hostess
Mac's Tap and Table
01.2024 - 08.2024
Summer Camp Counselor
Kings Christian Academy
06.2023 - 08.2023
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
Associate of Applied Science - Business Administration
College of Southern Maryland
High School Diploma -
Leonardtown Highschool
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