KIMBERLY LORENZO
PROVIDENCE
Summary
Motivated junior pursuing a degree in Public Relations, Professional Public Writing, and Business, offering hands-on experience in customer service, marketing, and social media management. Strong communication, collaboration, and problem-solving skills enable effective engagement with diverse audiences and enhancement of customer satisfaction. Bilingual and adaptable, eager to leverage academic knowledge and practical skills for further experience in public relations, marketing, and brand communications. Committed to positively contributing to team dynamics while driving impactful results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier / Customer Representative / Home Shopper
Shaws Market
North Providence, RI
11.2020 - Current
- Process transactions efficiently, enhancing customer satisfaction and loyalty.
- Manage inventory for online orders, ensuring timely and accurate fulfillment.
- Resolve customer inquiries, maintaining a high level of service and support.
- Collaborate with team members to optimize checkout processes and reduce wait times.
- Implement cash handling procedures, ensuring accuracy and security.
Public Relations Intern
Mixed Media Promotions
Cranston, RI
10.2021 - 05.2023
- Managed social media platforms and scheduled content to increase engagement.
- Created digital content, including graphics, blogs, and client newsletters.
- Assisted in planning and executing event marketing campaigns.
- Designed promotional materials to support brand initiatives.
- Gained hands-on experience across multiple marketing strategies and tools.
Education
High School Diploma - Public Relations Major & Business Minor
University of Rhode Island
Kingston, RI02-2026
High School -
The Metropolitan Regional Career And Technical Center
Providence, RI06-2023
Skills
- Time Management
- Problem Solving
- Customer Retention
- Fluent in two languages
- Refunds and exchanges
- Cash handling expertise
- Cash register systems
- Social Media Management
- Communication & Collaboration
- Email Marketing
- Content Creation
- Adaptability & Flexibility
- Customer service
- Patience and empathy
- Work ethic and integrity
LANGUAGES
Spanish (Highly proficient)
Timeline
Public Relations Intern
Mixed Media Promotions
10.2021 - 05.2023
Cashier / Customer Representative / Home Shopper
Shaws Market
11.2020 - Current
High School Diploma - Public Relations Major & Business Minor
University of Rhode Island
High School -
The Metropolitan Regional Career And Technical Center