LaDuana Jones

Personal Shopper/Customer Service Representative

Sam's Club

05.2011 - 06.2024

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Worked productively with customers to meet order requirements and service expectations.
Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Managed timely and effective replacement of damaged or missing products.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Promptly responded to inquiries and requests from prospective customers.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.