Kimberly Lovins
Richmond,IN
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of post-secondary education
18
18
years of professional experience
Work History
Assistant Manager
Dollar General
Richmond, IN
08.2024 - 05.2026
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service standards.
- Supported inventory management through stock organization and product placement.
- Ensured compliance with safety regulations and company procedures.
- Facilitated effective communication between management and team members.
- Monitored sales floor for customer engagement and merchandise availability.
- Collaborated with team to maintain cleanliness and orderliness of store areas.
- Resolved customer inquiries and complaints efficiently and courteously.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Receptionist
Dr. Doddridge
Knoxville, TN
09.2015 - 06.2023
- Greeted patients and visitors with a friendly demeanor.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and responded to patient inquiries promptly.
- Collected and processed patient information accurately.
- Coordinated communication between medical staff and patients effectively.
- Maintained a clean and organized reception area at all times.
- Assisted with insurance verification and billing inquiries professionally.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
Receptionist
Dr. Agrawal
Richmond, IN
08.2009 - 07.2014
- Greeted patients and visitors warmly upon arrival at the medical office.
- Managed incoming phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments efficiently using the office's appointment management system.
- Maintained patient records, ensuring confidentiality and compliance with regulations.
- Assisted in billing processes by collecting patient information and verifying insurance details.
- Organized office supplies and materials, keeping stock levels maintained for daily operations.
- Coordinated communication between medical staff and patients to facilitate care flow.
- Ensured waiting area remained clean and welcoming for all visitors to the practice.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Monitored office supplies inventory and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Medical Assistant
Wayne County Clinic
Richmond, IN
09.2008 - 05.2009
- Assisted healthcare providers in patient examinations and routine procedures.
- Maintained accurate patient records using electronic health record systems.
- Prepared examination rooms by ensuring cleanliness and necessary supplies.
- Scheduled patient appointments and managed follow-up communications efficiently.
- Collected and processed lab samples for diagnostic testing in a timely manner.
- Coordinated with insurance companies for patient eligibility and coverage verification.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Certified Medical Assistant
Ivy Tech Community College
Richmond, IN 05.2004 - 05.2008
Connersville High School
Connersville, INDiploma, Certificate Of Completiob - Office Practices
Connersville High School
Connersville, IN 09.1974 - 05.1976
Skills
- Staff training
- Inventory management
- Customer service
- Sales floor management
- Scheduling shifts
- Patient scheduling
- Medical record management
- HIPAA compliance
- Office administration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Team collaboration
Timeline
Assistant Manager
Dollar General
08.2024 - 05.2026
Medical Receptionist
Dr. Doddridge
09.2015 - 06.2023
Receptionist
Dr. Agrawal
08.2009 - 07.2014
Medical Assistant
Wayne County Clinic
09.2008 - 05.2009
Associate of Applied Science - Certified Medical Assistant
Ivy Tech Community College
05.2004 - 05.2008
Diploma, Certificate Of Completiob - Office Practices
Connersville High School
09.1974 - 05.1976
Connersville High School