Kimberly Lowery
Akron,OH
Summary
Flexible and compassionate professional seeking a role where a drive to provide quality support can be fully utilized. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Billing/Referral Coordinator
Summa Health
Akron, OH
09.2023 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Collaborated with insurance representatives to verify coverage for services promptly.
- Assisted patients in understanding referral processes and next steps clearly.
- Maintained accurate patient records within the electronic health record system.
- Verified documents and associated records, identifying and resolving discrepancies to maintain accurate patient information.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
Corporate Travel Consultant
Amex GBT
Akron, OH
06.2022 - 08.2023
- Managed corporate travel arrangements for clients efficiently.
- Coordinated itineraries and bookings to optimize travel management and improve client experience.
- Resolved travel-related issues and provided exceptional customer service.
- Analyzed client preferences to personalize travel experiences effectively.
- Advised clients on travel policies and best practices for cost efficiency.
- Facilitated ticket refunds or exchanges for clients affected by flight cancellations or delays.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
Billing Specialist
Emerald Coast Behavioral Hospital
Panama City, FL
05.2018 - 05.2022
- Processed patient billing information accurately and efficiently.
- Informed patients about account balances and payment options to facilitate timely payments.
- Answered customer inquiries regarding billings, payments, account status.
- Collaborated with patients to establish payment arrangements.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Maintained accurate records of collections, adjustments and denials in the system.
- Maintained patient records in compliance with healthcare regulations.
Patient Access Representative
Sacred Heart Hospital
Port St Joe, USA
12.2012 - 05.2018
- Coordinated communication between medical staff and patients to ensure clarity and timeliness.
- Managed patient flow in the waiting area to enhance service delivery.
- Verified insurance coverage for services to ensure accuracy and facilitate billing processes.
- Verified insurance information and collected necessary documentation accurately.
- Utilized electronic health record systems to update patient information timely.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
Education
Certificate - Medical Coding/Billing
Boehecker College/Fortis College
Ravenna, OH05.2004
Travel and Tourism -
Southeastern Academy
Orlando, FL01.1991
High School Diploma -
Charles F Brush High School
Lyndhurst, OH06.1990
Skills
- Patient referral coordination
- Insurance verification
- Electronic health records
- HIPAA compliance
- Payment processing
- Data entry efficiency
- Effective Communication
- Client Relations
- Interpersonal Skills
- Teamwork
- Attention to detail
- Time management
- Problem solving
- Flexibility
- Adaptability
- Responsibility
- Problem solving
Timeline
Billing/Referral Coordinator
Summa Health
09.2023 - Current
Corporate Travel Consultant
Amex GBT
06.2022 - 08.2023
Billing Specialist
Emerald Coast Behavioral Hospital
05.2018 - 05.2022
Patient Access Representative
Sacred Heart Hospital
12.2012 - 05.2018
Certificate - Medical Coding/Billing
Boehecker College/Fortis College
Travel and Tourism -
Southeastern Academy
High School Diploma -
Charles F Brush High School