Stephanie Regan
MODESTO,CA
Summary
Resourceful Referral Coordinator known for high productivity and efficient task completion with 30+ years of experience in a medical office setting. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Referral Coordinator
Healthy U Clinics
MODESTO
2024.12 - Current
- Coordinated patient referrals to ensure timely access to necessary healthcare services.
- Managed scheduling for specialist appointments based on patient needs and availability.
- Verified insurance coverage and eligibility for referred services efficiently.
Call Center Representative/Medical Records Specialist
FCPP Central Valley
MODESTO
2000.04 - 2024.12
- Managed high-volume customer inquiries with professionalism and empathy.
- Resolved escalated issues through effective communication and problem-solving skills.
- Trained new employees on EMR systems, workflow and customer service standards in a multi specialty call center.
- Registered new patients and verified insurance eligibility.
- Maintain and processed medical records in compliance with HIPAA regulations.
Education
Certification Of Completion In Medical Assisting - Medical Assistant
Galen College of Medical Assisting
1990.04 - 1991.04
Skills
- Patient referral coordination
- Insurance verification and eligibility
- EMR documentation
- Medical terminology, multi specialty
- Patient registration and scheduling
- Medical records management
- HIPAA compliance
- High volume call handling
- Customer service and communication skills
- New employee training
Timeline
Referral Coordinator
Healthy U Clinics
2024.12 - Current
Call Center Representative/Medical Records Specialist
FCPP Central Valley
2000.04 - 2024.12
Certification Of Completion In Medical Assisting - Medical Assistant
Galen College of Medical Assisting
1990.04 - 1991.04