Yesenia Estrada
Houston,TX
Summary
Dedicated healthcare professional with experience in patient referral coordination and front desk operations. Known for strong attention to detail and empathy, ensuring timely access to healthcare services and seamless patient interactions.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
WellMed
Houston , TX
09.2025 - 04.2026
- Coordinated patient referrals to ensure timely access to healthcare services.
- Resolved patient inquiries regarding referrals with professionalism and empathy.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Performed data entry related to referrals into electronic health record systems.
Front Desk/ Medical Assistant
WellMed
Houston , TX
10.2020 - 09.2025
- Greeted patients and visitors warmly to create a welcoming environment.
- Scheduled patient appointments using electronic health record systems efficiently.
- Managed patient check-in and check-out processes smoothly and accurately.
- Collected and verified patient information for registration and insurance purposes.
- Processed medical records and documents while ensuring confidentiality compliance.
- Facilitated communication between staff in different departments to ensure smooth operations. between staff members located in different departments within the facility.
- Greeted patients upon arrival and verified necessary paperwork were completed accurately.
- Checked in patients, updated demographic information and collected co-pays and fees as required.
- Answered multi-line phone system, routed calls appropriately and took messages as needed.
Education
Certified Medical Assistant
The College of Health Care Professions
TX10-2020
Skills
- EMR
- Insurance verification
- Appointment scheduling
- Patient referral coordination
- Vital signs
- Electrocardiography (EKG)
- Injection administration
- Insurance authorizations
Languages
English and Spanish
Professional
Timeline
Referral Coordinator
WellMed
09.2025 - 04.2026
Front Desk/ Medical Assistant
WellMed
10.2020 - 09.2025
Certified Medical Assistant
The College of Health Care Professions