Kelly Clancy
Merrimack,NH
Overview
18
18
years of professional experience
Work History
Referral Coordinator
Merrimack Valley Medical Associates Dr Leo Lane
10.2020 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Medical Secretary/Receptionist
Complete Staffing Solutions
10.2019 - Current
- Assigned to different offices to cover Secretary/Receptionist duties on a Temporary basis.
Medical Secretary
Dr. Michael Romanowsky
10.2017 - 12.2018
- Greeted patients and provide Excellent Customer Service
- Check In and Out and made Follow-up appointments
- Verify Demographics, Insurance, collect appropriate co-pays
- Schedule Appointments including all Specialty Appointments
- Process Referrals and Prior-Auths as needed
- Prepare Charts for Provider with pertinent reports daily.
Medical Receptionist
Merrimack Family Medicine
06.2015 - 07.2017
- Greeted patients and provide excellent customer service
- Utilized Athena and ECW to check in and out patients
- Verified insurance eligibility and prior authorizations
- Scheduled specialty care appointments and process referrals
- Scheduled all testing for patients.
Referral Management Specialist
Healthcare Resolution Services
11.2012 - 06.2015
- Utilized AHLTA and CHCS systems to manage referral processes and enter results into systems
- Reviewed referrals and research benefit eligibility prior to processing
- Maintained, organize and research medical records, provide patient instruction for referred health services
- Obtained documentation, lab and test results as requested by healthcare providers
- Greeted patients/visitors and manage multiple line switchboard, provide administrative support.
Program Coordinator - Certified SHINE Specialist
City of Malden
09.2006 - 07.2011
- Recommended for approval
- Implemented new programs, events and services provided to center participants
- Coordinated instructor's schedules, calendar of events and room reservations for center facilities
- Planned, ordered, and stored various supplies for existing programs and upcoming events
- Planned and oversaw advertising and promotional mailing and events for over 500 participants
- Assisted seniors navigating health insurance, fuel assistance, and food stamp program applications
- Assisted and managed paper-flow of all Malden Youth Sumer hiring program
- Organized student orientations and provided guidance and assignments to students and volunteers.
Education
High school or equivalent -
Lowell General Hospital The Salter School
Tewksbury, MA11.2012
Skills
- ICD-10
- CPT
- HCPCS
- Insurance Procedures
- Medicare / Medicaid
- Computerized Billing
- EMR
- Scheduling
- Medical Records
- Time Management
- Intergy
- Quick base
- Outlook
- Filing
- Word
Assessments
- Medical Receptionist Skills, Proficient, 12/01/19, https://share.indeedassessments.com/share_assignment/xx-2lzgeyhlzry00
- Organizational Skills, Highly Proficient, 05/01/19, https://share.indeedassessments.com/share_assignment/ouaotefprrs-o0bg
- Electronic Medical Records Knowledge, Highly Proficient, 05/01/19, https://share.indeedassessments.com/share_assignment/bnvjpqdegz-chmuh
- Organizational Skills, Proficient, 12/01/19, https://share.indeedassessments.com/share_assignment/fjapcnwlbqyzr6t
- Customer Focus & Orientation, Highly Proficient, 11/01/19, https://share.indeedassessments.com/share_to_profile/f14321a0b2892a43388bc9fc836a1b6deed53dc074545cb7
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 07/01/19, https://share.indeedassessments.com/share_assignment/otsskjrotdycdcfm
- Electronic Medical Records Knowledge, Expert, 05/01/19, https://share.indeedassessments.com/share_to_profile/792a5bd9ee29f8e8e87d949a20354c75eed53dc074545cb7
Personal Information
Title: Medical Secretary/Office Support
Timeline
Referral Coordinator
Merrimack Valley Medical Associates Dr Leo Lane
10.2020 - Current
Medical Secretary/Receptionist
Complete Staffing Solutions
10.2019 - Current
Medical Secretary
Dr. Michael Romanowsky
10.2017 - 12.2018
Medical Receptionist
Merrimack Family Medicine
06.2015 - 07.2017
Referral Management Specialist
Healthcare Resolution Services
11.2012 - 06.2015
Program Coordinator - Certified SHINE Specialist
City of Malden
09.2006 - 07.2011
High school or equivalent -
Lowell General Hospital The Salter School
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