Rhonda Beatty

• Processing Referrals orders as directed by Provider
• Answering inquires via phone, email, telephone encounters, and Zoom
• Obtaining Prior Approvals pending insurance company requirements (Health Access, various Medicaid plans, Medicare, commercial insurances)
• Scheduling appointments (explain tests or appointment preparations to patients for outside appointments
• Communicate with Providers regarding patients referred for ancillary test/appointment with outside Providers regarding scheduling issues, results, follow-ups and other necessary issues
• Computer software experience -eClinicalWorks, Epic, Outlook, Excel, Google calendar, outlook, and etc.
• Maintain great rapport with physician and nursing staff, patients and family members
• Back up for front desk - patient registration, collection of co-pays/payments, checking out patient after office visit, printing out after visit summary and scheduling follow up appointments

• Processing Referrals orders as directed by Provider
• Answering inquires via phone, email, telephone encounters, and Zoom
• Obtaining Prior Approvals pending insurance company requirements (Health Access, various Medicaid plans, Medicare, commercial insurances)
• Scheduling appointments (explain tests or appointment preparations to patients for outside appointments
• Communicate with Providers regarding patients referred for ancillary test/appointment with outside Providers regarding scheduling issues, results, follow-ups and other necessary issues
• Computer software experience -eClinicalWorks, Epic, Outlook, Excel, Google calendar, outlook, and etc.
• Maintain great rapport with physician and nursing staff, patients and family members

• Position required fact – to – face interaction with insurance applicants
• Managing high volume of calls for scheduling/rescheduling exams or specialized testing and confirming exams
• Answer any inquires that the client may have or requests that insurance company has
• Interviewing client (medical history, social history, family history, etc.)
• Completing paperwork, data entry, scanning and uploading to company database. (Cerner, eClinicialworks)
• Obtaining vital signs, specimen collection, labeling specimens, processing specimens for transportation

• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.
• Packaged and shipped specimens to central lab daily.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

My mom started having health issues and then in January 31, 2020 was diagnosed with Metastatic Melanoma stage IV and then passed February 26, 2020. After she passed I took some time off to tie up lose ends.

• Scheduled appointments with specialists on behalf of clients.
• Worked with volunteers, resource donors, and other social agencies executing all orders from clinic physicians including those for specialty consultations, procedures, tests, outpatient rehabilitation, emergency treatment and hospital admission.
• Maintained and updated information regarding the volunteer network of specialist's services and nurtured the commitment of the physicians that donated their services for our clients.
• · Initiated MS Excel program to track all the requests for referrals and processing physicians' orders for referrals to specialist and when referrals were processed (increased referrals up to 24%/monthly).
• Scheduled other professional services such as radiology testing, nuclear medicine studies, ultrasound tests, sleep studies, and consultations
• Maintained great rapport with physician and staff, as well as client and family members