Mary Rodriguez
San Antonio
Summary
Detail-oriented Referral Coordinator with expertise in patient referral management, electronic health records, and insurance verification. Committed to ensuring timely patient care and effective communication among patients, providers, and insurers.
Overview
29
29
years of professional experience
Work History
Referral Coordinator
Wellmed Medical Group
San Antonio
04.2019 - Current
- Coordinated patient referrals to specialists within Wellmed Medical Group network.
- Ensured accurate documentation of referral processes and patient information.
- Managed communication between patients, providers, and insurance companies.
- Scheduled appointments for patients with appropriate healthcare professionals.
- Monitored referral status to maintain timely patient care delivery.
- Assisted patients in understanding referral processes and insurance requirements.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Performed data entry related to referrals into electronic health record systems.
- Monitored patient progress throughout the referral process.
- Verified documents and associated records to catch and resolve discrepancies.
- Created reports on referral activity and outcomes.
Referral Coordinator/Front Office Coordinator
Urology San Antonio
San Antonio
06.1996 - 06.2016
- Coordinated patient referrals to urology specialists efficiently and accurately.
- Coordinated patient referrals to specialists within Wellmed Medical Group network.
- Managed scheduling for appointments, ensuring timely access to care.
- Assisted patients in navigating referral processes and addressing concerns.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Answered questions and resolved concerns raised by both patients and specialists.
- Ensured accurate documentation of referral processes and patient information.
- Performed data entry related to referrals into electronic health record systems.
Education
High School Diploma -
Burbank High School
San Antonio, TX05-1984
Skills
- Patient referral coordination
- Electronic health records management
- Insurance verification
- Referral process oversight
- Client relationship management
- Scheduling software
- Multi-line telephone operation
- Notetaking and documentation
- Outbound calls
- Patient insurance verification
- Referral process management
- Data entry accuracy
- Electronic health records
- Appointment scheduling
- Quality assurance monitoring
- Lead generation
- Referring physician communication
- Medical terminology knowledge
Languages
Spanish
Professional
Timeline
Referral Coordinator
Wellmed Medical Group
04.2019 - Current
Referral Coordinator/Front Office Coordinator
Urology San Antonio
06.1996 - 06.2016
High School Diploma -
Burbank High School
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