Kimberly Lucas
Atlanta
Summary
Dynamic and results-driven Senior Project Manager with over15 years of proven expertise in managing complex IT, POS, implementation, and business transformation projects across diverse industries. Known for making things happen and serving as the go-to advisor for strategic initiatives. Adept at delivering large-scale, high-impact initiatives on time and within budget while exceeding stakeholder expectations. Skilled in ServiceNow implementation, infrastructure development, risk management, and process optimization, with a strong ability to lead cross-functional teams and drive organizational growth.
Overview
8
8
years of professional experience
Work History
Senior Project Manager | ServiceNow Department & Infrastructure Development
TJX Companies Inc.
07.2021 - 01.2025
- - Directed and delivered high-impact IT and infrastructure projects, aligning initiatives with business strategies and operational goals
- - Managed the development of new buildings, overseeing IT integration, construction coordination, and end-to-end project lifecycle
- - Spearheaded ServiceNow implementation and integrations, optimizing IT service management
- - Lead bi-annual ServiceNow releases, ensuring seamless deployment and feature updates
- - Identified and mitigated project risks, achieving consistent on-time, on-budget deliveries
- - Enhanced stakeholder relationships and implemented scalable business solutions
- - Ensured compliance with Sarbanes-Oxley and PCI standards while managing large-scale infrastructure initiatives
Roll-Out Project Manager
PetValu Inc.
01.2021 - 07.2021
- - Successfully rolled out operations for617 stores across Canada within stringent deadlines
- - Enhanced operational efficiency by20% through strategic audits and process improvements
- - Maintained high customer satisfaction through clear communication and quality assurance
On-Boarding Project Manager
Agilysys Inc.
11.2019 - 04.2020
- - Streamlined onboarding processes, reducing time-to-productivity for new hires
- - Improved inter-departmental efficiency by25% through collaborative relationships
- - Delivered effective project communications, earning client and stakeholder acclaim
Implementation Manager
Shiji Group, Inc.
01.2017 - 10.2019
- - Led high-performing teams to execute point-of-sale (POS) implementations across global markets, ensuring timely delivery and client satisfaction
- - Developed and implemented innovative solutions that enhanced project efficiency and scalability
- - Established streamlined processes for system integrations, reducing project lead times by15%
- - Collaborated closely with clients to identify needs and deliver customized solutions, achieving a20% improvement in customer retention
- - Received Shiji Group’s Outstanding Implementation Achievement Award (2018) for exemplary performance and leadership
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA06.2015
Skills
- - Strategic Project Planning & Execution
- - IT Infrastructure Design & Integration
- - Advanced Problem Solving & Decision Making
- - ServiceNow Implementation & Releases Management
- - Risk Mitigation & Compliance (SOX, PCI)
- - Agile & Waterfall Methodologies
- - Stakeholder Engagement & Change Management
- - Team Leadership & Resource Allocation
- - Quality Assurance & Process Improvement
- - Digital Transformation & Innovation
- - Technology Optimization & System Upgrades
- - Cloud Solutions Management (AWS, Azure, GCP)
- - Data Analytics & Visualization (Tableau, Power BI, Advanced Excel)
Languages
English (Native)
French (Proficient)
German (Proficient)
Timeline
Senior Project Manager | ServiceNow Department & Infrastructure Development
TJX Companies Inc.
07.2021 - 01.2025
Roll-Out Project Manager
PetValu Inc.
01.2021 - 07.2021
On-Boarding Project Manager
Agilysys Inc.
11.2019 - 04.2020
Implementation Manager
Shiji Group, Inc.
01.2017 - 10.2019
Bachelor of Arts -
Georgia State University
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