Kimberly Lucas Carter
Piscataway,NJ
Summary
Experienced Office Administrator with a proven ability to efficiently manage multiple tasks and provide prompt solutions. A skilled problem solver, adept at handling workloads while greeting visitors, answering calls, and fulfilling staff requests. Known for creating a professional and welcoming atmosphere that contributes to a positive work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator/Biller
Crescent Urological Care
Somerset, NJ
02.2021 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Managed accounts payable and receivable
- Interacted with patients by phone, email, or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained electronic and paper filing systems for easy retrieval of information
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Reconciled account files and produced monthly reports
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients
- Used industry expertise, customer service skills and analytical nature to resolve patients concerns and promote loyalty
- Evaluated employee performance and conveyed constructive feedback to improve
- Recruited, interviewed and hired employees
- Set aggressive targets for employees to drive company success and strengthen motivation
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties
- Increased patient satisfaction through professional handling of inquiries and prompt resolution of issues
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries
Receptionist/Surgery Scheduler
UCAS
08.2019 - 01.2021
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment
- Reviewed medical histories and current information to provide accurate information to surgeons
- Coordinated with facilities to set up surgeries for Orthopedic Practice
- Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized patient files and streamlined operations to improve efficiency
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Receptionist/Administrative Assistant
Hemispherx Biopharma, Inc.
02.2015 - 02.2019
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
- Processed invoices and expenses using to facilitate on-time payment
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Monitored senior management work calendar and scheduled appointments, meetings and travel
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Offered office-wide Ring Central software support and training, including troubleshooting issues and optimizing usage
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Arranged rapid office equipment repair and maintenance with vendors
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Coached new employees on administrative procedures, company policies and performance standards
- Managed accounts payable and receivable for contractors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Project Management
- Organization and Time management
- Obtaining authorizations
- Updating charts
- Following up with patients
- Verifying insurance
- Remote Conferencing
- Microsoft Office
- Set Appointments
- Billing and Invoicing
- Information Updates
- Employee Communications
- Manage Correspondence
- Answering Phones
Timeline
Office Administrator/Biller
Crescent Urological Care
02.2021 - Current
Receptionist/Surgery Scheduler
UCAS
08.2019 - 01.2021
Receptionist/Administrative Assistant
Hemispherx Biopharma, Inc.
02.2015 - 02.2019
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York