Kimberly Lugo
Atco,NJ
Summary
Experienced medical administrator with a background in behavioral health and crisis intervention, excelling in high-volume work environments. Proven track record of accuracy in billing and a deep understanding of healthcare regulations.
Overview
23
23
years of professional experience
Work History
Front Desk Administrator
Neurology Associates Of South Jersey
2021.12 - Current
- Patient Registration, verify insurance and confidential patient information
- Performed data entry and Medical Billing tasks into various computer systems accurately and promptly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Schedule and follow up on patient appointments
Front Desk Receptionist
Mid-Atlantic Retina
2019.05 - 2021.03
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Medical billing using appropriate software systems
Behavioral Specialist
Community Treatment Solutions
2016.03 - 2019.05
- Monitored consumers closely and provided individualized instruction for consumers based on their needs.
- Participated in therapeutic and recreational exercises with consumers
- Conducted assessments and written reports of consumer behaviors
Residential Supervisor
Twin Oaks Community Services
2009.03 - 2016.10
- Maintain all consumer records including progress notes, clinical charts, medical records, appointments, finance and treatment plans
- Monthly supervisions and annual evaluations of employee performance and consumer progress
- Counsel and assist consumers in daily living skills and abilities
Residential Supervisor
South Jersey Behavioral
2014.06 - 2016.03
- Direct and indivualized care of consumers
- Clinical Charting, progress notes, and census reports
- Escort to and from facilitated programs
- Provide safe enviornment for consmers
Human Service Assistant
Ancora Psychiatric Hospital
2001.07 - 2005.08
- Direct care of patients/consumers
- Clinical charting, progress notes and reports
- Escorting consumers to medical appointments, home visits and daily programs
- Provided crisis intervention services during emergency situations.
Education
Associate of Science - Human Service & Addiction
Camden County College
2020-05
Skills
- Bilingual (Spanish & English)
- Medical Billing Proficient in Nextgen
- Proficient in EPIC. MDI. CPT. ICD
- Leadership
- Time Management
- Conflict Resolution
Timeline
Front Desk Administrator
Neurology Associates Of South Jersey
2021.12 - Current
Front Desk Receptionist
Mid-Atlantic Retina
2019.05 - 2021.03
Behavioral Specialist
Community Treatment Solutions
2016.03 - 2019.05
Residential Supervisor
South Jersey Behavioral
2014.06 - 2016.03
Residential Supervisor
Twin Oaks Community Services
2009.03 - 2016.10
Human Service Assistant
Ancora Psychiatric Hospital
2001.07 - 2005.08
Associate of Science - Human Service & Addiction
Camden County College
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