Kimberly Lugo
Atco,NJ
Summary
Experienced medical administrator with a background in behavioral health and crisis intervention, excelling in high-volume work environments. Proven track record of accuracy in billing and a deep understanding of healthcare regulations.
Overview
23
23
years of professional experience
Work History
Front Desk Administrator
Neurology Associates Of South Jersey
12.2021 - Current
- Patient Registration, verify insurance and confidential patient information
- Performed data entry and Medical Billing tasks into various computer systems accurately and promptly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Schedule and follow up on patient appointments
Front Desk Receptionist
Mid-Atlantic Retina
05.2019 - 03.2021
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Medical billing using appropriate software systems
Behavioral Specialist
Community Treatment Solutions
03.2016 - 05.2019
- Monitored consumers closely and provided individualized instruction for consumers based on their needs.
- Participated in therapeutic and recreational exercises with consumers
- Conducted assessments and written reports of consumer behaviors
Residential Supervisor
Twin Oaks Community Services
03.2009 - 10.2016
- Maintain all consumer records including progress notes, clinical charts, medical records, appointments, finance and treatment plans
- Monthly supervisions and annual evaluations of employee performance and consumer progress
- Counsel and assist consumers in daily living skills and abilities
Residential Supervisor
South Jersey Behavioral
06.2014 - 03.2016
- Direct and indivualized care of consumers
- Clinical Charting, progress notes, and census reports
- Escort to and from facilitated programs
- Provide safe enviornment for consmers
Human Service Assistant
Ancora Psychiatric Hospital
07.2001 - 08.2005
- Direct care of patients/consumers
- Clinical charting, progress notes and reports
- Escorting consumers to medical appointments, home visits and daily programs
- Provided crisis intervention services during emergency situations.
Education
Associate of Science - Human Service & Addiction
Camden County College
05-2020
Skills
- Bilingual (Spanish & English)
- Medical Billing Proficient in Nextgen
- Proficient in EPIC MDI CPT ICD
- Leadership
- Time Management
- Conflict Resolution
Timeline
Front Desk Administrator
Neurology Associates Of South Jersey
12.2021 - Current
Front Desk Receptionist
Mid-Atlantic Retina
05.2019 - 03.2021
Behavioral Specialist
Community Treatment Solutions
03.2016 - 05.2019
Residential Supervisor
South Jersey Behavioral
06.2014 - 03.2016
Residential Supervisor
Twin Oaks Community Services
03.2009 - 10.2016
Human Service Assistant
Ancora Psychiatric Hospital
07.2001 - 08.2005
Associate of Science - Human Service & Addiction
Camden County College
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