Maria Gonzalez
San Jose,CA
Summary
Customer-focused administrative professional with experience in healthcare, customer service, and student support. Recognized for building rapport, communicating effectively, and maintaining organized records while assisting diverse populations. Bilingual in English and Spanish with a commitment to helping others achieve their goals.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Dr. Willie Lu
Los Gatos, California
07.2023 - Current
- Managed physician's daily appointment schedule to optimize patient flow and ensure timely care.
- Schedule appointments based on provider recommendations.
- Greet patients and provide exceptional customer service.
- Verify and update patient demographic and insurance information.
- Collect copays and process patient payments.
- Process referrals and maintain patient records.
- Submit electronic medication prior authorizations.
- Scan, fax, and file medical documents.
- Maintain HIPAA compliance and patient confidentiality.
Recreation Specialist
San Jose Job Corps
San Jose, USA
10.2022 - 04.2026
- Coordinated student activities and special events to enhance engagement and participation.
- Cultivated strong relationships with students and staff to foster a supportive environment.
- Collaborated with staff to support student success.
- De-escalated conflicts using effective communication.
- Prepared incident reports and maintained accurate records.
- Ensured new employees understood policies and procedures during training. on policies and procedures.
Residential Advisor
San Jose Job Corps
San Jose, USA
03.2022 - 10.2022
- Monitored student safety and well-being, fostering a secure residential environment.
- Fostered positive connections with students to enhance their support network.
- Provided mentorship to help students navigate personal and behavioral challenges.
- Documented incidents and maintained organized student records for effective oversight.
- Collaborated with staff to develop strategies that supported student achievement.
Customer Service Representative
Oportun
San Jose, California
12.2018 - 03.2021
- Guided customers through loan applications and addressed account questions to enhance understanding.
- Supported customers with inquiries through face-to-face and phone interactions.
- Developed relationships with customers to understand their needs.
- Clarified financial products and services to match customer needs and improve satisfaction.
- Verified customer information and documentation.
- Managed cash payments and balanced daily transactions to ensure accuracy and compliance.
Education
Medical Administration Diploma -
Unitek College
San Jose, CA10-2023
General Education Coursework -
De Anza College / Foothill College
Cupertino, CASkills
- Customer Service
- Relationship Building
- Professional Communication
- Appointment Scheduling
- Data Entry
- Record Management
- Microsoft Office
- Practice Fusion
- HIPAA Compliance
- Bilingual (English & Spanish)
Timeline
Front Desk Administrator
Dr. Willie Lu
07.2023 - Current
Recreation Specialist
San Jose Job Corps
10.2022 - 04.2026
Residential Advisor
San Jose Job Corps
03.2022 - 10.2022
Customer Service Representative
Oportun
12.2018 - 03.2021
Medical Administration Diploma -
Unitek College
General Education Coursework -
De Anza College / Foothill College