Kimberly Lugo
Lakeland,FL
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
1
1
Language
34
34
years of professional experience
Work History
General Manager
Sur La Table
05.2024 - Current
- Overall Operations of Retail & Culinary Teams
- Transformed bottom-performing store into top-performing store within 6 months in center undergoing remodeling.
- Facilitated team-building activities to enhance collaboration and communication among team members., merchandise management, sales focus, and business acumen
HIPO Store Manager
Victoria’s Secret
04.2022 - 04.2024
- Enhanced organizational performance through effective business insights./Delivered high performance through focused efforts on team goals.-Top Results Multiple Quarters-Bottom third store became top third store immediately
- Achieved Top Fashion Show award in first quarter, showcasing exceptional product presentation and merchandising skills
- Received Platinum Circle Award for outstanding year-end results, reflecting consistent high performance and multiple accolades
Business/Project Manager
Secure UICC-DOD Contractor
12.2020 - 04.2022
- Led project management initiatives across various teams
- Conducted business analysis and presentations for military leadership
Owner/Manager
Multi-Unit Boutiques
01.2010 - 12.2020
- Overall Operations, Payroll, P&L Control
- Customer Relations, Sales Results & Marketing
- Buying, Allocating, Merchandise Planning & Distribution
District Manager
Mervyns Department Store
01.2005 - 11.2009
- DM of 9 large department stores
- Overall Management of HR supervisors and up to 75+ employees/store
- Developed Regional Onboarding Program with RM
General Manager
Magothy Seafood Restaurant
03.2003 - 01.2005
- Overall Operations of a high volume restaurant
- Scheduling, Customer Relations, Inventory Control, Culinary and FOH teams
District Manager
County Seat/Arden B
05.1992 - 03.2003
- District Manager of 21 stores with multiple sales awards
- Overall Operations, HR, Talent, Sales & Budget Control, LP
- Ran The Most Profitable District in The Company through PL controls
Education
UX Design Certificate - undefined
University of Michigan
01-2022
BBA - Business Administration
BYU
Provo-SLC, UT01-1995
Skills
Led 25 years of leadership for 100 employee teams,Directed business operations, customer relations, sales performance, goal setting, and accountability within $23M revenue,Drove team development, succession planning, HR strategy, business acumen, P&L control, LP recruiting, buying, culinary team management, merchandising, fulfillment, e-commerce development and maintenance, social media marketing, Microsoft Office 365, and Google Suite
Affiliations
- Friends of Gumbo Limbo-Boca Raton, FL-January 2019-June 2020
- CHANCE, Inc-Annapolis, MD-2004-2007
Languages
English
Native or Bilingual
Timeline
General Manager
Sur La Table
05.2024 - Current
HIPO Store Manager
Victoria’s Secret
04.2022 - 04.2024
Business/Project Manager
Secure UICC-DOD Contractor
12.2020 - 04.2022
Owner/Manager
Multi-Unit Boutiques
01.2010 - 12.2020
District Manager
Mervyns Department Store
01.2005 - 11.2009
General Manager
Magothy Seafood Restaurant
03.2003 - 01.2005
District Manager
County Seat/Arden B
05.1992 - 03.2003
BBA - Business Administration
BYU
UX Design Certificate - undefined
University of Michigan