KIMBERLY LUZA
Galveston,Tx
Summary
Highly energetic and hardworking professional with over two decades of sales experience. Known for being detail-oriented and adept at conflict resolution. Demonstrated success in meeting goals and handling stressful deadlines independently, showcasing strong self-motivation and determination. Skilled in upselling, collaborating effectively within a team environment, and consistently exceeding expectations. A valuable asset poised to contribute positively to your team's success.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
EWC
05.2015 - 01.2017
- My client retention was one of the highest.
- Up sell services and accessories consistently driving sales.
- Extremely detail oriented and always organized.
Director
Hand and Stone
02.2013 - 12.2014
- Responsible for hireing and training new staff.
- Overlooked and responsible for accurate bank reconciliation and credit card statements.
- Monitored data entry of payroll and supplies.
- Scheduled meetings and agendas with owners to collaborate about the business.
Sales Director
SONA
05.2012 - 01.2013
- Successfully meeting individual sales goals as well as clinic goals.
- Negotiate with clients to maximize sale transactions.
- Worked with estheticians to help close their sales.
Assistant Manager/Medical Esthetician
American Laser Center
01.2008 - 04.2012
- Improved employee filing system to ensure employee confidentiality, HIPA.
- Organized successful marketing and special events on social media to attract new clients and increased sales.
- Assisted clinic manager with paperwork, inventory needs and keep clinic clean.
- Responsible for management responsibilities. Overall office duties, evaluation of employee.
Education
Bachelors In Psychology -
University Grand Cannon
Phoenix, AZFashion Merchandising - Arts
Brookhaven College
Dallas, TXEsthetics -
ITS Academy
Plano, TXSkills
- Good communication skills
- Excellent written and oral communication
- Customer relationship management
- Conflict resolution
- Sales closing
- Team development
Timeline
Customer Service Specialist
EWC
05.2015 - 01.2017
Director
Hand and Stone
02.2013 - 12.2014
Sales Director
SONA
05.2012 - 01.2013
Assistant Manager/Medical Esthetician
American Laser Center
01.2008 - 04.2012
Bachelors In Psychology -
University Grand Cannon
Fashion Merchandising - Arts
Brookhaven College
Esthetics -
ITS Academy