Kimberly Madaj
Bay City,MI
Summary
Office Manager at True North Chiropractic with a proven track record in billing resolution and patient scheduling. Expert in enhancing communication management and automating office operations, resulting in improved efficiency. Skilled in insurance verification and fostering strong customer relations, ensuring a seamless experience for all clients.
Overview
24
24
years of professional experience
Work History
Office Manager
True North Chiropractic & Wellness Center
Bay City, MI
11.2017 - Current
- Resolved billing discrepancies.
- Coordinating task completion deadlines.
- Processed patient information for new patients.
- Contacted insurance companies to resolve claim rejections.
- Managed inbound and outbound phone communications professionally.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw the administration of patient payments along with auto and insurance.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Front Counter Customer Service Representative
Charter Spectrum
Saginaw, MI
07.2001 - 12.2016
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained accurate records of all sales transactions using the point-of-sale system.
- Assisted customers with selecting products based on their individual needs.
- Adjusted bills and refunded money to resolve customers' service or billing .
- Performed opening and closing duties such as restocking shelves, counting money, cleaning work area.
- Accepted payments via cash, card, and check.
- Coordinated schedules, set appointments and printed related paperwork.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained up-to-date knowledge of products, services, and pricing structures.
Education
Medical Ins. Billing And Office Administration
Ross Medical Education Center
Saginaw, MI01-2017
Skills
- Billing resolution
- Patient scheduling
- Insurance verification
- Communication management
- Data entry
- Customer relations
- Payroll processing
Timeline
Office Manager
True North Chiropractic & Wellness Center
11.2017 - Current
Front Counter Customer Service Representative
Charter Spectrum
07.2001 - 12.2016
Medical Ins. Billing And Office Administration
Ross Medical Education Center
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