Sandra Vazquez
Oklahoma City,OK
Summary
Dental office manager with 19 years of experience in patient record management, appointment scheduling, and team leadership. Proven track record in enhancing patient experiences through effective communication and conflict resolution strategies.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Dental Office Manager
Dental Spa
Oklahoma City, Oklahoma
06.2006 - Current
- Managed daily operations of dental practice, ensuring seamless workflow.
- Oversaw patient scheduling and appointment management, enhancing patient flow and reducing wait times.
- Managed front desk operations, delivering exceptional customer service and effectively handling inquiries.
- Handled patient inquiries and concerns with professionalism and attention.
- Coordinated staff training programs, improving service quality and ensuring consistent patient care.
- Implemented office policies and procedures, enhancing overall patient experience.
- Collaborated with dental professionals to streamline treatment protocols.
- Maintained patient records, scheduled appointments, and addressed billing inquiries.
Education
High School Diploma -
Santa Fe South Highschool
Oklahoma City, OK05-2005
Skills
- Patient record management
- Appointment scheduling
- Billing resolution
- Office management
- Customer management
- Staff training
- Team leadership
- Attention to detail
- Effective communication skills
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Dental assistant
Timeline
Dental Office Manager
Dental Spa
06.2006 - Current
High School Diploma -
Santa Fe South Highschool