Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
Timeline
Generic

Kimberly Maldonado

Sage,California

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage abilities to successfully fill the vacancy at this company. Frequently praised as hard-working by peers, can be relied upon to help within the company to achieve its goals. Detail-oriented Pharmacy Clerk with 2 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.

Overview

28
28
years of professional experience

Work History

PHARMACY SALES ASSISTANT

Kaiser Permanente
02.2022 - Current
  • Managed returns efficiently ensuring that any discrepancies were investigated promptly
  • Performed administrative duties such as filing documents, responding to emails, preparing reports and scheduling meetings
  • Processed payments accurately using cash registers or other payment systems
  • Developed strong customer service skills and provided excellent patient care
  • Demonstrated ability to work in fast-paced environment while multi-tasking
  • Stocked shelves, rotated stock and checked for expired medications
  • Ensured that all controlled substances were tracked properly according to state regulations
  • Verified insurance coverage for medications before dispensing them
  • Monitored competitor trends and market shifts to maintain company relevance.

SMALL BUSINESS OWNER - SALES

Paparazzi Accessories
05.2018 - Current
  • Manage all aspects of business ownership and operational management, keeping business running smoothly
  • Developed and maintain relationships with clients and business partners
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed day-to-day operations of the business including accounting, payroll, customer service, product development, and staff management
  • Developed and implemented an effective marketing strategy to increase brand awareness and customer base
  • Connected with product manufacturers and service vendors to order merchandise and facilitate fast delivery
  • Demonstrated and supported continuous improvement and growth mindset.

PATIENT FINANCIAL COUNSELOR

Kaiser Permanente
11.2015 - 02.2022
  • Maintained accurate records and documentation of all financial interactions with patients
  • Assessed eligibility for charity care programs according to established criteria
  • Managed multiple projects simultaneously while meeting tight deadlines
  • Adhered to HIPAA guidelines at all times when handling protected health information
  • Provided excellent customer service in answering inquiries from patients and families regarding billing issues
  • Reconciled daily cash receipts against bank deposits to ensure accuracy of funds received
  • Maintained knowledge of community services and resources available to patients.

MEDICAL INSURANCE BILLER

Loma Linda University School of Dentistry
05.2013 - 11.2015
  • Developed expertise in medical insurance billing and coding, including HCPCS, ICD-10, CPT codes
  • Reviewed and updated patient demographics on a regular basis to ensure accuracy
  • Processed appeals on denied claims and followed up with payers as needed
  • Ensured compliance with applicable federal laws such as HIPAA regulations
  • Collaborated with physicians, nurses, coders and other healthcare professionals to resolve billing issues
  • Assisted patients with understanding their financial responsibility for services rendered by providing detailed explanation of benefits and coverage options available to them.

SURROGATE MOTHER

Reproductive Solutions
05.2004 - 07.2013
  • Educated new parents on infant nutrition, hygiene, development milestones
  • Maintained a safe environment by following infection control guidelines and utilizing appropriate safety measures
  • Administered medications when necessary while ensuring accurate documentation of all treatments.

DISPATCHER

California Highway Patrol
04.2008 - 12.2010
  • Effectively monitored radio traffic and maintained contact with field units during active incidents
  • Demonstrated ability to quickly assess emergency situations and provide appropriate instructions
  • Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment
  • Familiarity with standard operating procedures for handling hazardous materials incidents
  • Maintained composure under pressure while managing high volume of incoming calls simultaneously
  • Dispatched appropriate resources to respond to emergency situations in a timely manner.

PSYCHIATRIC SOCIAL CLERK

Kaiser Permanente
04.1996 - 04.2008
  • Collaborated with other healthcare professionals to ensure comprehensive care of patients
  • Maintained accurate records of client progress, including documentation of all services provided
  • Planned discharge from care facility to home or another care facility
  • Oversaw Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.

Education

ASSOCIATE IN ARTS (A.A.) IN NURSING/GENERAL -

Riverside City College
Riverside, CA

SURGICAL TECHNOLOGY CERTIFICATE IN SURGICAL TECHNOLOGY -

American College of Healthcare
Riverside, CA
11.2011

Skills

  • Customer Demographics
  • Resolving Customer Issues
  • Verifying Orders
  • Secure Storage of Medications
  • High-Volume Environments
  • Insurance Billing
  • Health Insurance Plan Knowledge
  • Expired Product Destruction
  • Electronic Refill Request Processing
  • POS Transactions
  • Insurance Verification
  • HIPAA Regulations
  • Multitasking

Languages

Spanish

Awards

Volunteer of the Year Award from Riverside Unified School District - 2015

Volunteer Experience

  • FUNDRAISING COORDINATOR, Riverside, CA, Riverside Unified School District Cheer Booster, 08/01/12, 06/01/17, Utilized social media platforms to engage potential donors., Provided administrative support throughout all phases of the donation process., Generated creative ideas for increasing visibility of organization's mission through fundraisers., Planned and coordinated fundraising events to support organizational goals., Recruited volunteers for various fundraising activities and managed their participation., Managed annual budgets related to fundraising projects., Planned, coordinated and organized fundraising events to increase donation programs., Supported individual giving through event invitations, donor acknowledgment letters and peer-to-peer fundraising., Managed online donation portals and other donation processing systems in order to maximize donations from individuals, businesses, foundations, and grants., Maintained accurate records of all donations received including donor information in accordance with ethical standards of practice within the industry., Planned and directed special events for fundraising such as silent auctions, dances, golf events, or walks., Produced materials such as posters, websites and newsletters to promote, market, and advertise fundraising events., Attended community events, meetings, and conferences to promote organizational goals and solicited donations and sponsorships., Recruited sponsors, participants, or volunteers for fundraising events., Monitored progress of fundraising drives., Solicited cash and in-kind donations and sponsorships from individual, business, and government donors., Coordinated transportation or delivery of materials, supplies or donations for fundraising events., Supervised fundraising staff, including volunteer staff members., Wrote and sent letters of thanks to donors., Directed or coordinated web-based fundraising activities such as online auctions or donation websites.
  • TREASURER, Riverside, CA, American Youth Soccer Organization, 05/01/00, 09/01/10, Demonstrated strong organizational skills while managing multiple tasks simultaneously with accuracy and precision., Processed tuition waivers and other financial aid forms as needed., Assisted in developing new strategies to improve the efficiency of the registrar office., Collaborated with other departments to coordinate special events related to registration activities., Analyzed data to ensure accuracy of information entered into the system., Generated reports from the database for management review., Developed training programs for new staff members on use of software systems related to admissions process., Provided administrative support to department staff during peak periods of activity., Recognized and recommended process improvements within registration processes., Resolved escalated complaints and answered questions regarding policies and procedures., Monitored office supply needs with consistent inventory checks and requisition approvals.

Timeline

PHARMACY SALES ASSISTANT

Kaiser Permanente
02.2022 - Current

SMALL BUSINESS OWNER - SALES

Paparazzi Accessories
05.2018 - Current

PATIENT FINANCIAL COUNSELOR

Kaiser Permanente
11.2015 - 02.2022

MEDICAL INSURANCE BILLER

Loma Linda University School of Dentistry
05.2013 - 11.2015

DISPATCHER

California Highway Patrol
04.2008 - 12.2010

SURROGATE MOTHER

Reproductive Solutions
05.2004 - 07.2013

PSYCHIATRIC SOCIAL CLERK

Kaiser Permanente
04.1996 - 04.2008

ASSOCIATE IN ARTS (A.A.) IN NURSING/GENERAL -

Riverside City College

SURGICAL TECHNOLOGY CERTIFICATE IN SURGICAL TECHNOLOGY -

American College of Healthcare
Kimberly Maldonado