Kimberly Maltos
MESQUITE,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Order Picker
Kelly's gift shop
Carrollton, TX
02.2019 - 07.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Entered package information into company's computer system.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Added packed boxes to conveyor belts for movement to shipping stations.
Customer Service Associate
CVS Call Center
Addison, Dallas, TX
04.2017 - 08.2019
- Take calls, document complaints, give refunds, cancel tickets etc
- Accomplishments
- First time working at a call center so I've learned alot of new things and how to have more patience with people
- Skills Used
- People skills and just my customer service experience server mughla
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Server
Mughlai Indian Cuisine
Dallas , TX
11.2014 - 02.2017
- Going table to table checking on customers pouring water taking plates away, placing new plates taking food orders punching it in the computer
- Accomplishments
- I learned a lot there too first time working at a restaurant as a server
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected orders and relayed them to bartenders quickly and accurately.
Customer Service Representative
check cashers
Garland, TX
11.2009 - 08.2014
- Cashed checks, bill payment, money order, western union, call banks to verify amount on account
- Accomplishments
- Everything I really learned a lot there things that I can actually use down the road
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
high school diploma - undefined
Lakeview high school
2007
Skills
- Verbal and Written Communication
- Attention to Detail
- Work Planning and Prioritization
- Customer Service
- Client Engagement
- Cash Register Systems
- Product Location
- Pick Lists
- Order Picking and Processing
- RF Scanning Devices
- Labeling and Boxing
- Data Input
- Data Accuracy
- Adobe Software
- Customer Order Fulfillment
- Customer Experience
- Customer Satisfaction
- Daily Logs
- Cash Register Operation
- Computer Utilization
Timeline
Order Picker
Kelly's gift shop
02.2019 - 07.2021
Customer Service Associate
CVS Call Center
04.2017 - 08.2019
Server
Mughlai Indian Cuisine
11.2014 - 02.2017
Customer Service Representative
check cashers
11.2009 - 08.2014
high school diploma - undefined
Lakeview high school