Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Mamrot

North Platte,Nebraska

Summary

Customer service expert with 19 years in the optical industry and 12 years in wholesale and retail sales. Demonstrated leadership in business-to-business development, enhancing customer relationships and driving referral growth. Skilled in multitasking and project management, ensuring deadlines and quality standards are consistently met. Experienced in HR management for over 300 employees, coordinating benefits and career development initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Optical Manager and OPD

Walmart
North Platte , NE
09.2021 - Current
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured that all medical equipment was properly maintained in accordance with safety protocols.
  • Provided guidance on the selection of eyewear products based on individual needs and preferences.
  • Implemented quality control measures for lenses and frames before dispensing.
  • Developed employee schedules to optimize staff coverage during peak hours.
  • Supervised front desk operations include greeting customers, answering phones, and scheduling appointments.
  • Managed online orders to ensure timely processing and delivery.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted in selecting items according to customer preferences.

Child Support Enforcement Specialist

Jefferson County Child Support
Golden, Colorado
03.2019 - 08.2021
  • Monitored over 350 cases for support order compliance, and made adjustments as needed.
  • Performed case management tasks to enforce court-ordered child support obligations.
  • Executed collection calls, and written or in-person interactions, to solicit child support payments on overdue accounts.
  • Located parents for gaining child support, and prepared records of payments.
  • Explained policies, procedures, and instructions to parents.

Lead Cashier

Ulta Beauty Inc.
Brighton, CO
09.2017 - 05.2021
  • Supervised daily cash handling and balanced cash drawers for accuracy.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining store appearance through merchandise organization.
  • Managed customer inquiries and resolved issues to enhance satisfaction.
  • Greeted customers and provided excellent customer service.
  • Managed inbound calls from customer/clients to ensure excellent experience
  • Sales and restocking
  • Directed team of cashiers to maximize performance and deliver exceptional service to every customer

Court Judicial Assistant

Adams County Court
Brighton, CO
05.2008 - 03.2019
  • Ensured accuracy and efficiency in managing case details.
  • Prepared and checked court dockets for timely processing.
  • Clerked and assisted during courtroom proceedings across multiple divisions.
  • Facilitated proper courtroom access for over 200 jurors through escorting.
  • Managed incoming and outgoing mail, ensuring proper documentation conformity.

Education

High School Diploma -

Sutherland Public School
Sutherland, NE
05-1989

Some College (No Degree) - CNA

Front Range Community College
Westminster, CO

Skills

  • Customer relationship management
  • Staff scheduling
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Customer service
  • Data entry accuracy
  • Case management
  • Child support enforcement
  • Legal document preparation
  • Complaint handling
  • Child support laws
  • Court proceedings
  • Case presentation
  • Family support
  • Multitasking
  • Human Services
  • Teamwork
  • Self motivation
  • Case history compilation

Certification

  • CNA
  • ABO

Timeline

Optical Manager and OPD

Walmart
09.2021 - Current

Child Support Enforcement Specialist

Jefferson County Child Support
03.2019 - 08.2021

Lead Cashier

Ulta Beauty Inc.
09.2017 - 05.2021

Court Judicial Assistant

Adams County Court
05.2008 - 03.2019

High School Diploma -

Sutherland Public School

Some College (No Degree) - CNA

Front Range Community College

Similar Profiles

CREATE PROFILE