KIMBERLY MANION
Franklin,TN
Summary
Enthusiastic and talented professional takes pride in providing excellent customer service and creating memorable dining experiences for guests in the Food and Hospitality Industry for more than 20+ years. Adept at managing multiple priorities with focus and a positive attitude in stressful and high-volume environments. Detail-oriented team player knowledgeable in anticipating customer needs by offering targeted menu options, upselling, and utilizing problem resolution tactics in a timely manner to exceed guest expectations. Areas of proficiency include:
- Server Trainer
- Boardroom Captain
- Server
- Food Running
- Private Parties/Special Events
- Grand Openings/New Restaurants
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server, Trainer, Banquet
Ludlow & Prime
Brentwood/Berry Farms, TN
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced positivity & overall productivity levels.
- Adept at addressing customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Captain, Trainer, Banquet
Perry's Steakhouse
Franklin, TN
06.2022 - 11.2023
- Contributed to increased sales with upselling techniques and knowledge of menu items such as wine pairings, multiple courses or whenever appropriate opportunities arose during meal service.
- Collaborated with FOH & BOH team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained staff on how to deliver outstanding service to every customer by providing guidance & constructive feedback on restaurant standards & best practices without sacrificing profit objectives.
Server, Captain, Trainer, Banquet
Mortons The Steakhouse
Los Angeles, CA
01.2002 - 01.2021
- Lead liaison between client & management for private parties, special events, and buy-outs.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality in a high pressure environment leading to repeat business.
- Responsible for creating & implementing server training process for quicker onboarding and improved employee performance and retention,
- AWARDED EMPLOYEE OF THE MONTH AND YEAR: 2006, 2009, 2012.
Education
MASTERS IN EDUCATION (ONGOING) -
PACIFIC OAKS COLLEGE
PASADENA, CABFA GRADUATED CUM LAUDE -
MONTCLAIR STATE UNIVERSITY
MONTCLAIR, NJSkills
- HIGH VOLUME DINING
- GUEST RELATIONS MANAGEMENT
- WINE KNOWLEDGE
- TEAM PLAYER
- EFFICIENT AND DETAIL ORIENTED
- PROBLEM RESOLUTION
Certification
TABC 5-Year Server Permit
Food Handler/Serv Safe
References
- PHIL CIRINCIONE, 818-825-5965
- CHRIS BLAND, 714-605-0957
- EGLE ALTAMIRANO, 347-265-1262
Volunteer Experience
- SPECIAL OLYMPICS
- BASSET HOUND RESCUE
Timeline
Server, Trainer, Banquet
Ludlow & Prime
04.2024 - Current
Server, Captain, Trainer, Banquet
Perry's Steakhouse
06.2022 - 11.2023
Server, Captain, Trainer, Banquet
Mortons The Steakhouse
01.2002 - 01.2021
MASTERS IN EDUCATION (ONGOING) -
PACIFIC OAKS COLLEGE
BFA GRADUATED CUM LAUDE -
MONTCLAIR STATE UNIVERSITY