Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Kimberly Manlapaz

Manassas,VA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator III

UVA Community Health
04.2022 - Current
  • Welcome patients during check-in; collect forms, insurance card and co-pay to complete registration and prepare patient for appointment
  • Follow-up with patients on check out to schedule next appointments and ensure patients have contact information as needed to follow up with any outside offices or departments
  • Schedule appointments in person and over the phone. Regularly screen clinic schedule for errors and opportunities to further optimize patient flow
  • Provide exceptional customer service to patients and other healthcare providers, answering questions, addressing concerns, and forwarding to other departments as appropriate

Office Coordinator

Drayer Physical Therapy
04.2021 - 03.2022
  • Maintained office schedule by scheduling patient appointments and adjusting staff schedules for meetings and approved time off.
  • Processed incoming referrals and verified benefits prior to patient appointments
  • Coordinated with insurance companies and patient care team to obtain prior authorization as needed
  • Collected copays, made deposits and prepared financial reports.
  • Maintained inventory and placed orders for office supplies

Physical Therapy Technician

Drayer Physical Therapy
07.2019 - 03.2022
  • Responsible for maintaining quality assurance standards in two clinics; brought one struggling clinic up to company standards to a earn record audit score of 98% within four months
  • Managed student internship program, worked with students to facilitate engaging and educational experiences
  • Monitored patient exercises and provided education on exercise techniques and proper body mechanics.
  • Communicated with therapists and assistants, reporting patient progress to allow for updated objectives and modifications of treatment programs
  • Maintained operational readiness by keeping clinic clean and organized and by ordering and stocking clinic supplies

Education

Bachelor of Science - Health And Exercise Science

Bridgewater College
Bridgewater, VA
05.2019

Skills

  • Team Collaboration
  • Attention to Detail
  • Coaching and mentoring
  • Quality assurance
  • Medical Terminology
  • Appointment Scheduling
  • Insurance Verification
  • Epic
  • Raintree
  • Microsoft Office

Certification

  • Certified Billing and Coding Specialist, National Healthcareer Association - December 2023-December 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Services Coordinator III

UVA Community Health
04.2022 - Current

Office Coordinator

Drayer Physical Therapy
04.2021 - 03.2022

Physical Therapy Technician

Drayer Physical Therapy
07.2019 - 03.2022

Bachelor of Science - Health And Exercise Science

Bridgewater College

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Kimberly Manlapaz