Kimberly Marseille
Miami,FL
Summary
Dedicated Manager's Assistant with 5 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
07.2020 - 10.2022
- Increased efficiency and team productivity by promoting operational best practices.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager's Assistant
Burger King
11.2017 - 07.2021
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FLBachelor of Science - Human Resources Management
Miami Dade College
Miami, FL06.2025
Associate of Science - Business Administration
Miami Dade College
Miami, FL04.2024
Skills
- Decision-making support
- Recruiting and interviewing
- Credit and collections
- Document and File Management
- Employee performance evaluation
- Multitasking and Time Management
Accomplishments
- Supervised team of 15-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Alorica
07.2020 - 10.2022
Manager's Assistant
Burger King
11.2017 - 07.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
Bachelor of Science - Human Resources Management
Miami Dade College
Associate of Science - Business Administration
Miami Dade College
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