Kimberly Martin
Decatur
Summary
Knowledgeable and patient-oriented Pharmacy Technician skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician III
Emory University Hospital
10.2020 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Properly operated, troubleshooting and monitor, and cleans departmental automation and equipment.
- Assist in training of new Technicians.
- May serve as a resource for less experienced staff, providing technical information and guidance in pharmacy techniques and policies to ensure the delivery of efficient, quality service.
- May perform other duties as assigned or requested.
Pharmacy Technician
CVS Health
11.2007 - 10.2020
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Restocked shelves and prepared expired drugs for return.
- Created new customer profiles and updated information in pharmacy computer systems.
Customer Service Associate
Publix Super Markets
10.2003 - 05.2006
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Served needs of as many as 100+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
High School Diploma -
Mcnair High School
Atlanta, GA01.2002
Skills
- Point of sale systems proficiency
- Verifying order
- Ordering and stocking medications
- Supporting pharmacy operations
- Insurance billing
- Resolving customer issues
- Customer service
- Answering customer questions
- Team collaboration
- Confidentiality and HIPAA
- Medication dispensing
- Workflow optimization
- Medicare and medicaid process
- Compounding techniques
Certification
Certified Pharmacy Technician (CPhT), 05/22/20, 3012876
Timeline
Pharmacy Technician III
Emory University Hospital
10.2020 - Current
Pharmacy Technician
CVS Health
11.2007 - 10.2020
Customer Service Associate
Publix Super Markets
10.2003 - 05.2006
High School Diploma -
Mcnair High School
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