Kimberly Martinez
The Colony,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
5
5
years of professional experience
Work History
Supervisor
Andretti Indoor Karting & Games
The Colony , TX
2021.11 - Current
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Event Team Leader
Andretti Indoor Karting & Games
The Colony , TX
2021.05 - 2021.11
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Reviewed specifications and directions carefully to determine precise set up for events according to specifications.
Event Team Member
Andretti Indoor Karting & Games
The Colony , TX
2020.02 - 2021.05
- Planned and implemented proper staffing levels and collaborated with banquet captain and event leadership to organize food and equipment setup for each event.
- Greeted facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Guest Service Associate
TopGolf
The Colony , TX
2019.02 - 2019.07
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Education
Bachelor of Arts - Political Science
Texas Woman's University
Denton, TX2025-05
Associate of Arts - Liberal Arts And General Studies
Collin County Community College District
Frisco, TX05.2022
Skills
- Issue and conflict resolution
- Flexible
- Project planning
- Multitasking
- People skills
- Fluent in Spanish
Timeline
Supervisor
Andretti Indoor Karting & Games
2021.11 - Current
Event Team Leader
Andretti Indoor Karting & Games
2021.05 - 2021.11
Event Team Member
Andretti Indoor Karting & Games
2020.02 - 2021.05
Guest Service Associate
TopGolf
2019.02 - 2019.07
Bachelor of Arts - Political Science
Texas Woman's University
Associate of Arts - Liberal Arts And General Studies
Collin County Community College District
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