Kimberly Mason

• Utilized design expertise to assist clients in one on one consultations in store and in-home regarding design of their living spaces to drive store sales.
• Performed productive in-home consultations including ability to accurately measure and assess client's living space.
• Engaged clients in professional and personable way that demonstrated my passion for product line.
• Utilized design software to create floor plans and mood boards.
• Presented beautiful design plans based on client's needs, style, preferences and living space.
• Ensured seamless customer experience by placing client's orders and providing follow through on product arrivals.
• Demonstrated excellent clienteling skills including following up with clients regarding promotions and new product arrivals, etc.
• Maintained knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
• Utilized exemplary, world class service standards to assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Demonstrated superior product knowledge, including features and benefits of entire design studio assortment.
• Efficiently and accurately performed register transactions i.e., sales, returns, and exchanges.
• Assisted in implementation and maintenance of visual merchandise presentation, signage and lighting.
• Provided outstanding customer service via email, SMS, phone, and online chat.

• Planned and executed daily practice drills and off season workouts.
• Constructed game plans, instructed players, and ensured safety and well being of players during practice and games.
• Monitored and supported athletic, emotional and academic develop of players.
• Distribution of uniforms and equipment.
• Increased visibility of program through social networking, strength of schedule, and talent cultivation.
• Planned and coordinated fundraising activities.
• Effectively communicated with parents and other coaches.
• Maintained high team morale with positive coaching strategies and fan support.
• Planned and executed year end award ceremony.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Trained new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee itineraries and accounts to improve productivity initiatives.
• Processed bills and answered client's questions about their charges.
• Organized files for billing, customer and client records, etc.
• Responded to all customer inquiries in polite and timely manner.
• Worked with customers to collect their outstanding debt.

Direct sales of home decor products.

Met customers in homes and businesses to discuss and demonstrate products.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Cultivated customer loyalty, promoted repeat business and improved sales.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Built and cultivated long-term quality relationships with clients.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Managed a team of 20 consultants.

Facilitated monthly meetings and team-building activities to enhance working relationships.