Nkenge Raspberry

Design Studio Specialist/ Home Stylist

Williams-Sonoma

Annapolis, Maryland

09.2022 - Current

Employ design expertise to assist clients in one-on-one consultations in the store, virtually and in-home regarding the design of their living spaces to drive store sales.
Provide productive in -home consultations including the ability to measure and assess the clients living space.
Produce and present design plans based on client's needs, style, preferences and living space.
Maintain knowledge of current sales promotions in order to achieve and exceed established sales productivity goals.
Works on selling floor, meeting with customers & clients to build repeat and referral based clientele.
Prepares estimates for clients anywhere from made to order furniture, to drapes, fabrics, bedding and more.
Heading out to clients homes, measuring & helping them create the home they desire. Using 3D Room Planner. Layout the rooms, and furniture they are planning to purchase.
Determined size and layout of copy material and selected styles and size of fonts.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Assisted with customer requests and answered questions to improve satisfaction.