Kimberly Masters
Phoenix,AZ
Summary
Customer-focused professional with extensive experience in customer service, guest relations, sales support, and administrative operations. Skilled at delivering exceptional customer experiences, resolving concerns efficiently, and thriving in fast-paced environments. Strong background in communication, teamwork, multitasking, and building positive client relationships while supporting daily business operations.
Overview
12
12
years of professional experience
Work History
Guest Service Associate
European Wax Center
10.2025 - Current
- Schedule appointments and manage daily guest check-ins in a fast-paced salon environment
- Deliver exceptional customer service while building positive guest relationships
- Promote memberships, services, and retail products to support sales goals
- Answer high-volume phone calls and assist clients with scheduling and service questions
- Process payments and maintain accurate cash handling procedures
- Resolve guest concerns professionally to ensure customer satisfaction and retention
- Assistant
Assistant
Barro's Pizza
02.2021 - Current
- Assist management with daily restaurant operations in a high-volume environment
- Coordinate food, supply, and equipment orders while maintaining vendor relationships
- Support staff scheduling and ensure proper coverage for all shifts
- Monitor employee performance and provide constructive feedback to improve team productivity
- Help maintain quality customer service standards and operational efficiency
Customer Service Representative
PayPal
01.2014 - 02.2021
- Provided professional and empathetic customer support while resolving account and service-related issues
- Assisted customers with account updates, troubleshooting, and transaction concerns
- Maintained detailed records of customer interactions, transactions, and resolutions
- Demonstrated strong active listening and problem-solving skills in high-pressure situations
- Educated customers on products and services while identifying upselling opportunities
- Consistently maintained professionalism when handling difficult customer interactions
Education
Medical Assistant Program -
Lamson College
Tempe, ArizonaSkills
- Customer Service & Guest Relations
- Appointment Scheduling
- Sales & Membership Support
- Cash Handling & POS Systems
- Team Collaboration
- Administrative Support
- Conflict Resolution
- Phone & Email Communication
- Product Recommendations
- Vendor & Inventory Coordination
- Problem Solving
- Fast-Paced Environment Management
Timeline
Guest Service Associate
European Wax Center
10.2025 - Current
Assistant
Barro's Pizza
02.2021 - Current
Customer Service Representative
PayPal
01.2014 - 02.2021
Medical Assistant Program -
Lamson College
Additional Information
- Strong communication and interpersonal skills
- Adaptable and dependable team player
- Proven ability to multitask and prioritize responsibilities
- Committed to delivering high-quality customer experiences