Pia Leanne Rockel
Relocating To Orlando, FL,United States
Summary
Energetic hospitality professional with experience in casino operations, nightlife events, and high-volume restaurant service.
Comfortable in guest-facing roles and fast-paced environments, with experience in cash handling and bar support. Skilled in working flexible rotating shifts and maintaining strong customer experiences under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
01-1901
01-1901
01-1901
03.2024 - 07.2025
01-1901
Event & Service Staff
Weehive GmbH
Hamburg, Germany
09.2022 - 10.2022
- Managed guest admission, entry control, and cloakroom services
- Prepared and served beverages in a busy event setting
- Worked in high-volume nightlife and event environments
Event & Service Staff
Weehive GmbH
Hamburg, Germany
10.2021 - 12.2021
- Assisted at various events with guest admission and service support
- Supported bar operations and guest flow
- Collaborated with team members to optimize workflow and improve overall productivity
Food & Beverage Server / Retail Sales Associate
Hard Rock Cafe Hamburg
Hamburg, Germany
03.2021 - 05.2021
- Provided table and beverage service in a high-traffic restaurant
- Sold merchandise and clothing in a retail environment
- Handled payments and customer service interactions
Food Service Worker
McDonald's
Hamburg, Germany
11.2019 - 03.2020
- Fast-paced food service and customer support
- Cash register operations and teamwork
- Prepared food items following quality and safety standards
Education
High School Diploma -
Stadtteilschule Niendorf
Hamburg, Germany07.2019
Skills
- Customer service & guest relations
- Cash handling & POS Systems
- Bar & beverage service support
- Guest-focused, high-energy nightlife environments
- Calm and composed under pressure
- Teamwork & communication
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
- Florida Responsible Vendor Server Training Certificate - 2026
- Google Digital Marketing & E-commerce Professional Certificate (Coursera) - In progress (2026)
Timeline
01-1901
01-1901
03.2024 - 07.2025
Event & Service Staff
Weehive GmbH
09.2022 - 10.2022
Event & Service Staff
Weehive GmbH
10.2021 - 12.2021
Food & Beverage Server / Retail Sales Associate
Hard Rock Cafe Hamburg
03.2021 - 05.2021
Food Service Worker
McDonald's
11.2019 - 03.2020
High School Diploma -
Stadtteilschule Niendorf