Kimberly Matthews
Scranton,SC
Summary
Results-driven Center Manager with expertise in operations management, compliance monitoring, and staff leadership. Proven ability to enhance team performance and ensure adherence to health regulations, driving improved patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Center Manager
Novant Health Urgent Care
2410 Hoffmeyer Rd Florence SC 29501
11.2025 - Current
- Managed daily operations to ensure efficient health center functionality.
- Assisted in coordinating patient schedules and staff assignments.
- Monitored inventory levels of medical supplies for timely replenishment.
- Maintained compliance with health regulations and safety standards.
- Developed reports on operational metrics for management review.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
Center Manager
Doctors Care Urgent Care
Florence, SC
05.2019 - 11.2025
- Monitored inventory levels and coordinated supply orders to maintain adequate stock.
- Assisted in maintaining compliance with health regulations and safety standards.
- Developed training materials for onboarding new staff, enhancing overall team performance.
- Addressed patient inquiries and concerns, improving overall satisfaction rates.
- Collaborated with medical staff to streamline processes and improve patient care efficiency.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
BLS Instructor - BLS Instructor
American Heart Association
Columbia, SC07-2025
Certificate - Certified Medical Assistant
Horry-Georgetown Technical College
Conway, South Carolina, SC02-2024
High School Diploma -
Lake City High School
Lake City, SC06-2003
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Staffing
- Compliance monitoring
- Financial reporting
- Employee development
- Performance evaluation and monitoring
- Management team building
Timeline
Center Manager
Novant Health Urgent Care
11.2025 - Current
Center Manager
Doctors Care Urgent Care
05.2019 - 11.2025
BLS Instructor - BLS Instructor
American Heart Association
Certificate - Certified Medical Assistant
Horry-Georgetown Technical College
High School Diploma -
Lake City High School