Kimberly Mayorga
Raleigh,NC
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Vaya Dental
09.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
To Go/Restaurant Hostess
Red Robin
09.2019 - 09.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported needs of 16- person wait staff who attended to specific needs of countless customers daily for fast restaurants food with social relevancy and intentionality.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
Heritage High School,
Wake Forest, NC07.2020
Bachelors - Marketing
Southern New Hampshire University
Hooksett, NH09.2025
Skills
- Patient Relations
- HIPAA Compliance
- New Hire Training
- Patient Education
- Insurance Verification
- Insurance Practices
- Payment Collection
- Meeting Preparation
- Appointment Scheduling
- Filing and Recordkeeping
- Office Administration
- Patient Documentation
- Relationship Building
Affiliations
- Photography
Languages
American Sign Language
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Vaya Dental
09.2021 - Current
To Go/Restaurant Hostess
Red Robin
09.2019 - 09.2021
High School Diploma -
Heritage High School,
Bachelors - Marketing
Southern New Hampshire University
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