Kimberly McCabe
Haverhill,MA
Summary
With a total of 8 years in the customer service and restaurant industry, including 3 years in serving, 1.5 years in sales, and 1 year of Administrative experience, I have extensive experience in customer service, hospitality, sales, and administrative roles. I excel at providing exceptional customer experiences and ensuring client satisfaction. Additionally, I am proficient in handling various administrative tasks and maintaining organized records. Known for my strong work ethic and commitment to delivering high-quality service, I am a dedicated professional in the field.
Overview
9
9
years of professional experience
Work History
MAT Administrative Assistant
Correctional Psychiatric Services
08.2023 - Current
- Documentation management of patient files in to the MA database system in order to ensure proper funding, file management and other administrative duties as well as knowledge of Microsoft Excel and Microsoft Office
Server
The Friendly Toast
06.2022 - 07.2023
- Providing exceptional customer service in a fast paced brunch restaurant
- Duties include greeting guests, taking orders accurately and delivering orders promptly while maintaining a positive attitude
Server
The Thirsty Moose Tap house
08.2020 - 09.2022
- Providing exceptional customer service in a fast paced taphouse
- Duties include greeting guests, taking orders accurately and delivering orders promptly while maintaining a positive attitude
Mobile Sales Expert
OSL Retail Services
10.2018 - 03.2020
- Engage customers in a retail environment to understand their cell phone needs and preferences
- Demonstrate in-depth knowledge of various cell phone models, features, and plans to effectively advise customers
- Utilize persuasive communication skills to guide customers through the selection process and promote add-on products and services
- Conduct product demonstrations and educate customers on device functionalities, apps, and accessories
- Meet or exceed sales targets by effectively closing deals and upselling where appropriate
Crew Member
Dunkin Donuts
10.2015 - 09.2018
- Provide excellent customer service by greeting and assisting guests in a friendly and efficient manner
- Prepare and serve a variety of Dunkin' Donuts products, including coffee, donuts, sandwiches, and other menu items, according to company standards
- Operate cash registers and handle transactions accurately, while maintaining a clean and organized cash register area
- Ensure the freshness and quality of products by following proper food safety and sanitation procedures, including proper storage and handling of food items
Education
Cyber Security Certicate -
UMass Global
09.2023
High School Diploma -
Timberlane Regional High School
06.2018
Skills
- Communication
- Conflict resolution
- Active listening
- Data entry
- Record keeping
- Organization
- Computer skills
- Microsoft Office Suite
- Food and drink knowledge
- Fast paced multitasking
- Cash handling
Timeline
MAT Administrative Assistant
Correctional Psychiatric Services
08.2023 - Current
Server
The Friendly Toast
06.2022 - 07.2023
Server
The Thirsty Moose Tap house
08.2020 - 09.2022
Mobile Sales Expert
OSL Retail Services
10.2018 - 03.2020
Crew Member
Dunkin Donuts
10.2015 - 09.2018
Cyber Security Certicate -
UMass Global
High School Diploma -
Timberlane Regional High School
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