Kimberly McClelland

Work History

Barb’s Place & Adam’s Apple

08.2024 - Current

Company Overview: Local Tavern
Provided excellent customer service, addressing patron needs promptly and courteously
Documented opening/closing procedures and best practices to assist new staff, improving overall team performance
Established online presence by creating Google and Yelp listings and posting significant events on Facebook resulting in a 10% increase in revenue
Maintained employee files, incident documentation, and State regulatory compliance for gaming and liquor licenses

22nd St. Discount Liquor

04.2023 - 07.2024

Company Overview: Local Tavern
Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests
Performed closing duties, printing sales reports, and stocking inventory ensuring preparedness for next shift.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Caterpillar Inc.

05.2021 - 11.2021

Company Overview: World’s Largest Construction Equipment Manufacturer
Delegated tasks for team of 20 according to company need and employee strengths, resulting in consistently exceeding material storage & distribution goal of 97% accurate on time delivery
Emphasized safety by providing ongoing training and coaching resulting in zero significant injuries or damage to material or facility caused by my team
Completed and maintained accurate and organized records regarding attendance, overtime, training, disciplinary actions, and evaluations in compliance with corporate, state, and union requirements
Utilized training in communication, leadership and team building to lead a highly skilled, cohesive team specializing in locating and expediting critical lost material and correcting inventory inaccuracies. Thereby contributing to missing material being decreased by 20%

Caterpillar Inc.

08.2019 - 05.2021

Company Overview: World’s Largest Construction Equipment Manufacturer
Assisted team to resolve material shortages and escalated high-level issues to a supervisor within established time frames, preventing loss of production by assembly operations
Co-authored standard work procedures and developed comprehensive training program for Point of Use 3p's, contributing to increased inventory accuracy from 68% to 89% company-wide
Served as a subject matter expert within the organization on matters related to materials management best practices and regulatory compliance requirements.
Identified automated transactions that caused over purchasing of $180,000 in material

Caterpillar Inc.

05.2018 - 08.2019

Company Overview: World’s Largest Construction Equipment Manufacturer
Developed and maintained effective procurement and storage strategies, raising inventory accuracy on the LMT line from 70% to 90%.
Led team responsible for reorganization of material in the Pre-Delivery Inspection area, located missing material valued at over $150,000
Performed Root Cause Analysis on recurring material issues, implementing corrective actions, contributing to an increase in inventory accuracy from 68% to 89% facility wide

Caterpillar Inc.

09.2017 - 05.2018

Company Overview: World’s Largest Construction Equipment Manufacturer
Fulfilled orders by accurately picking and packing items on production orders with 100% accuracy.
Operated forklifts safely, storing and transporting material with zero injuries, accidents or damage to material or property
Dock 9 team lead, verified quantity and description of materials to be delivered by checking merchandise against packing list.
Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays and supporting production lines without interruptions.

Jesse Tax Services

01.2015 - 09.2017

Company Overview: Local Tax Preparation Firm
Prepared tax returns for individuals and businesses.
Applied appropriate adjustments, deductions and credits to minimize client’s taxes and maximize their refund
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Found a little know exemption for the Mandatory Health Insurance requirement that prevented 30 individuals from paying tax penalties totaling approximately $18,000