Kimberly McCloud
Customer Service
NORFOLK,VA
Summary
Detail-oriented Patient Access Specialist experienced in customer service and problem resolution. Enhanced team collaboration and training, resulting in high-quality service delivery across diverse environments. Focused on optimizing patient registration and insurance verification processes while maintaining confidentiality and fostering positive patient interactions.
Overview
19
19
years of professional experience
Work History
Commercial Service Technician
KIMMY CARE & CLEANING SERVICES
Norfolk, VA
06.2018 - Current
- Supervised cleaning teams to ensure adherence to safety and quality standards.
- Developed and implemented efficient cleaning schedules for diverse commercial environments.
- Trained new staff on best practices in sanitation and equipment usage.
- Conducted regular inspections to maintain cleanliness and compliance with regulations.
- Resolved client concerns promptly, ensuring satisfaction with janitorial services provided.
- Streamlined inventory management processes for cleaning supplies and equipment.
- Collaborated with management to enhance operational efficiency and service delivery.
Patient Access Specialist
Conduent Call Center
Chesapeake, VA
10.2017 - 04.2018
- Coordinated insurance verification for improved patient access and reduced delays.
- Managed patient registration processes to ensure accurate and timely data entry.
- Assisted patients in navigating healthcare systems, enhancing overall experience and satisfaction.
- Trained new staff on best practices for patient access protocols and software use.
- Conducted regular audits of patient records to maintain accuracy and compliance with regulations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Direct Support Professional
Support Services Of Virginia
Virginia Beach, VA
08.2007 - 09.2017
- Provided compassionate support to individuals with disabilities, enhancing their daily living skills and independence.
- Assisted clients in developing personal goals and implementing plans to achieve them effectively.
- Implemented behavioral support strategies, fostering positive interactions and reducing challenging behaviors.
- Collaborated with interdisciplinary teams to create tailored care plans based on individual needs and preferences.
- Monitored client progress through regular assessments, ensuring adherence to established objectives and guidelines.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2002
Skills
- Troubleshooting skills
- Problem and issue resolution
- Documentation and reporting
- Compliance documentation
- Customer service
- Verbal and written communication
- Attention to detail
- Work with minimal supervision
- Safety compliance
- Punctual and reliable
- Documentation management
- Valid Driver's license
Timeline
Commercial Service Technician
KIMMY CARE & CLEANING SERVICES
06.2018 - Current
Patient Access Specialist
Conduent Call Center
10.2017 - 04.2018
Direct Support Professional
Support Services Of Virginia
08.2007 - 09.2017
High School Diploma -
Lake Taylor High School