Kimberly McCord
Macon,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Underwriting
Geico
01.2017 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Experienced with working from a home environment.
Business Office Associate
The Dump Furniture Outlet
11.2015 - 01.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Assistant Store Manager
The Dollar General
08.2015 - 11.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
911 Dispatcher
Cobb County Government
03.2015 - 07.2015
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
Shift Manager
ALDI
01.2013 - 03.2015
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Specialist In Psychology - Psychology
Middle Georgia State University
Macon, GASkills
- Loss Protection
- Caseload Management
- Policy Renewal
- Risk Mitigation
- Analyzing Data
- Data Collection
- Quality Assurance
- Relationship Building
- Business Development
- Risk Management
Certification
- Property & Casuslty Licensed Agent
- Lean Six Sigma
Timeline
Underwriting
Geico
01.2017 - Current
Business Office Associate
The Dump Furniture Outlet
11.2015 - 01.2017
Assistant Store Manager
The Dollar General
08.2015 - 11.2015
911 Dispatcher
Cobb County Government
03.2015 - 07.2015
Shift Manager
ALDI
01.2013 - 03.2015
Specialist In Psychology - Psychology
Middle Georgia State University
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