Kimberly McManus
Toms River,NJ
Summary
Highly-motivated professional with a strong work ethic and a unique ability to quickly master new skills. Organized, dependable, and detail-oriented with broad experience in management and training. Driven to exceed expectations and operate effectively in a fast-paced, high pressure environment while maintaining an upbeat, positive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Asst. Sales Manager/Cemetery Sales Counselor
EverStory Partners
04.2019 - 07.2024
- Performed sales presentations focused on our offerings to self-generated and company generated leads. Educated clients on the importance of pre-planning cemetery arrangements.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded monthly sales targets.
- Provided exceptional support to grieving families by empathetically answering questions about burials, schedules, and policies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Direct Sales Professional
Comcast NBC Universal
04.2016 - 09.2018
- Met with potential and current customers in their residence to promote products and services.
- Identified customer needs to deliver relevant product solutions and promotions.
- Monitored customer order process and addressed customer issues.
- Followed with customers after installations to assess service and customer satisfaction.
General Manager of Food Service
Pub1850
05.2014 - 04.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Field Trainer
VCA Antech
08.2012 - 05.2014
- Remotely installed and configured veterinary software server and hospital applications, and coordinated go-live activities.
- Worked on-site to complete veterinary medicine software implementation.
- Conducted specialized training sessions with hospital personnel based on their position.
- Trained hospital managers on company policies, procedures and controls to minimize risk of non-compliance.
- Executed compliance audits to ensure proper coding and pricing and the company's standard of care is met.
Veterinary Hospital Manager
VCA Antech-Bayview Animal Hospital
06.2006 - 08.2012
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Assisted veterinarian with all exams, surgical procedures, and treatments.
- Prepared and administered medications and vaccines.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
Education
Master of Arts in Homeland Security -
Monmouth University
Long Branch, NJ08.2012
Bachelor of Arts in Criminal Justice -
Rutgers University
New Brunswick, NJ05.2009
Associate of Science in Criminal Justice -
Ocean County College
Toms River, NJ12.2006
Skills
- Excellent Communication Skills
- Exceptional Multi-Tasker
- Verbal and written communication
- Positive and upbeat
Certification
Notary Public, New Jersey, valid until July 25, 2027.
Cemetery Salesperson License, New Jersey, valid until Oct. 2024.
Timeline
Asst. Sales Manager/Cemetery Sales Counselor
EverStory Partners
04.2019 - 07.2024
Direct Sales Professional
Comcast NBC Universal
04.2016 - 09.2018
General Manager of Food Service
Pub1850
05.2014 - 04.2016
Field Trainer
VCA Antech
08.2012 - 05.2014
Veterinary Hospital Manager
VCA Antech-Bayview Animal Hospital
06.2006 - 08.2012
Master of Arts in Homeland Security -
Monmouth University
Bachelor of Arts in Criminal Justice -
Rutgers University
Associate of Science in Criminal Justice -
Ocean County College
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