Kimberly Mendoza
Fremont,CA
Summary
Highly skilled Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlantic Aviation
San Jose, CA
06.2021 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Partnered with management as the lead coordinator to facilitate the execution of monthly customer appreciation events.
- Coordinated mailing and shipping processes through efficient package organization and customer outreach.
- Maintained office supply inventory, and communicated with vendors upon reaching low stock.
Dance Instructor
City of Newark, CA
Newark, CA
09.2014 - Current
- Instructed groups of up to 16 students of all ages in the basics of various dance styles, such as hip-hop, jazz, tap, and ballet.
- Assisted in studio operations, including scheduling classes, maintaining records, and ensuring the cleanliness and safety of the facilities.
- Planned special events, such as recitals and local community engagements, to showcase student work.
- Utilized social media and digital marketing strategies to promote dance programs, and increase student enrollment.
- Collaborated with other instructors to uphold instruction quality and continuity of service to clients.
Senior Customer Service Representative
City of Newark Silliman Center
Newark, CA
05.2018 - 05.2021
- Oversaw and guided a team of 15 to uphold customer service standards and comply with safety procedures.
- Provided product information and answered questions regarding customer accounts, local events, and pricing plans.
- Trained and mentored new employees on communication skills, problem-solving, and product knowledge.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Arranged decorations, party equipment, and food service stands for diverse entertainment activities.
Food Server/Cashier Shift Lead
Sunfish Poke Bar
Fremont, CA
05.2016 - 03.2018
- Cross-trained in food preparation and cashier positions to support the team and help meet all customer needs.
- Closely adhered to food safety and sanitation procedures established by the company and regulatory agencies.
- Enforced staff performance and service standards to deliver consistent, positive customer experiences.
- Performed opening and closing duties as assigned by management.
- Assisted with inventory management and restocking supplies as needed.
Education
Bachelor of Arts - Communicatons
California State University, East Bay
Hayward, CAAssociate of Arts - Communications
Chabot College
Hayward, CASkills
- Business proficiency in Microsoft Office, Teams, Zoom, and Canva
- Phone and email etiquette
- Administrative support
- Inventory management
- Leadership
- Shipping and logistics
- Event planning and coordination
- Digital marketing
Certification
- First Aid, CPR, and AED
Timeline
Customer Service Representative
Atlantic Aviation
06.2021 - Current
Senior Customer Service Representative
City of Newark Silliman Center
05.2018 - 05.2021
Food Server/Cashier Shift Lead
Sunfish Poke Bar
05.2016 - 03.2018
Dance Instructor
City of Newark, CA
09.2014 - Current
Bachelor of Arts - Communicatons
California State University, East Bay
Associate of Arts - Communications
Chabot College
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