Kimberly Merino
Summary
With many experience of customer service, I've developed many skills which helped my ability to communicate effectively with customers and coworkers. I learned to multitask and to move quick when there is a rush or when an order needs to be completed soon. These skills developed critical thinking, ability to learn quick, and having to make my best decision when there's no help around.
Overview
3
3
years of professional experience
Work History
Xfino
Technician
01.2025 - Current
- Work in fast-paced environment.
- Work with multiple kind of filters.
- Skilled at working independently and in a team environment.
- Ability to learn quickly and adapt to new situations.
- Work with many different types of machines.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Server
IHOP
06.2023 - 08.2024
- Serving customers and providing quality service
- Recorded food and drink orders and served customer requests to the highest standard
- Made suggestions to customers based on preferences
- Efficient and effective customer service contributed to improved rates of return business
- Played integral team role to efficiently complete orders
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Drive-thru
Whataburger
02.2023 - 05.2023
- Assured that the customers car is parked and returned without any damages
- Served customers in eating places that specialize in fast service and inexpensive carry-out food
- Communicated with customers regarding orders, comments, and complaints
- Requested and recorded customer orders, and compute bills using cash registers
- Clean and restock my area
- Maintain my area, work with customers, handled money and help other coworkers.
Education
High School Diploma -
Conroe High School
05.2024
Skills
- Communication
- Customer service
- Teamwork
- Creative
- Cash Handling
- Professional Appearance
- Bilingual
- Time management
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Xfino
Technician
01.2025 - Current
Server
IHOP
06.2023 - 08.2024
Drive-thru
Whataburger
02.2023 - 05.2023
High School Diploma -
Conroe High School
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