Kimberly Miller
Spring Hill
Summary
Versatile Office Manager with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status, and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
14
14
years of professional experience
Work History
Event Coordinator
Deviance Tampa Bay
03.2025 - Current
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Quality Assurance Analyst
Call Revu
04.2022 - 03.2025
- Duties include: analyzing calls for quality assurance, compiling training data, creating training documents
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reported progress, test metrics and results to project stakeholders.
Vendor Solutions Associate
Tech Data
11.2019 - 11.2020
- Duties included: first point of contact for vendors and customers, marketing vendor line products, customer assistance, sales reports and follow-through, navigation through entire process of sale from quote to order
Office Coordinator
Health Media Network
03.2017 - 07.2019
- Duties included: managing vendors, on-hand tech support, office supply inventory, multi-level sales reporting and support, assisting executives with travel and calendars.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Channel Team Administrator
KnowBe4
03.2016 - 03.2017
- Duties included: executive assistant to team VP, managing sales and lead distributions, channel team liaison with other sales departments, and admin arm for team.
- KB4 provides top-tier cybersecurity training to companies across the globe, teaching clients how to avoid becoming targets of scams and online hacking.
- Maintained personnel records and updated internal databases to support document management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Senior Content Editor / Social Media Writer
Howard Hughes Medical Institute
08.2011 - 02.2016
- Duties included: Content creation and entry for research facility website, editing all content, building event-specific pages, managing Facebook and Twitter accounts.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Generated and maintained style guides to encourage consistent quality of content.
- Wrote and created content for various topics and mediums.
- Suggested improvements to content to enhance quality and accuracy.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
Education
No Degree - Communications
Montgomery College School of Communications
Takoma Park, MDSkills
- Special events planning
- Events logistics management
- Production leadership
- Report reconciliation
- Client relationship management
- Scheduling expertise
ADDITIONAL INFORMATION
- Outside of salaried positions, I have run several organizations. In doing so, I organized the logistics of in-person events, from airfare around the world to hotel reservations to getting everyone to the same place at the same time.
- I owned and operated a charity that raised more than $150,000 for veterans’ and children’s foundations. I am also a published author with over two hundred short stories in print.
Timeline
Event Coordinator
Deviance Tampa Bay
03.2025 - Current
Quality Assurance Analyst
Call Revu
04.2022 - 03.2025
Vendor Solutions Associate
Tech Data
11.2019 - 11.2020
Office Coordinator
Health Media Network
03.2017 - 07.2019
Channel Team Administrator
KnowBe4
03.2016 - 03.2017
Senior Content Editor / Social Media Writer
Howard Hughes Medical Institute
08.2011 - 02.2016
No Degree - Communications
Montgomery College School of Communications