Kimberly Miller
Buda,US
Summary
Managed account relationships, utilizing bilingual skills and data analysis to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Registrar
R1RCM - Through St. John's Health System
Austin, TX
10.2025 - Current
- Verified patient information and insurance details for accuracy upon registration.
- Scheduled appointments and coordinated communications between patients and healthcare providers.
- Assisted patients with completing registration forms, ensuring compliance with privacy regulations.
- Utilized electronic health record systems to maintain accurate patient records and data entry.
- Streamlined patient check-in processes to enhance operational efficiency in busy environments.
- Collaborated with medical staff to resolve patient inquiries regarding registration procedures.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
Dispatcher
Hughesnet
Temple, TX
- With this job, I was a dispatcher. I made appointments and rescheduled for Hughesnet and set up new accounts. Managed appointment scheduling and account setup for Hughesnet, optimizing dispatcher workflow to enhance customer service efficiency and reduce wait times.
- Streamlined rescheduling processes, reducing appointment conflicts and improving overall customer satisfaction in satellite internet service delivery.
- Maintained meticulous records of customer appointments and account details, ensuring accurate information for technicians and support staff.
- Coordinated effectively with installation teams and customer service representatives to facilitate smooth service delivery and issue resolution.
- Implemented new scheduling strategies to maximize technician efficiency and minimize travel time, resulting in more appointments completed per day.
Bilingual Customer Service Representative
Killeen, TX
- Facilitated enrollment in government assistance programs, providing comprehensive support for light and phone utilities while delivering exceptional customer service.
- Streamlined customer enrollment process, significantly reducing wait times and improving overall satisfaction with the light up program.
- Guided customers through complex utility assistance programs, offering personalized solutions and connecting them with additional resources as needed.
- Assisted members with health insurance inquiries, clarifying benefits and facilitating treatment approvals, enhancing overall customer satisfaction.
- Analyzed complex insurance policies to provide accurate information, resulting in improved member understanding and reduced follow-up inquiries.
Fraud Specialist
Dish
Killeen, TX
05.2022 - 08.2025
- Address customer inquiries and issues in multiple departments, ensuring high satisfaction levels.
- Handle tech and sales calls for Ontech, dish customer service, and fraud investigations.
- Utilize bilingual skills to enhance communication and resolve complex customer problems.
- Successfully manage and multitask across four departments, demonstrating adaptability and efficiency.
- Contribute to fraud prevention efforts, identifying and mitigating potential risks.
- Managed diverse customer inquiries across four departments, demonstrating versatility in tech support, sales, customer service, and fraud prevention.
- Spearhead fraud prevention initiatives, leveraging data analysis to identify patterns and mitigate risks across multiple departments.
- Drive customer satisfaction through efficient resolution of complex inquiries, utilizing bilingual skills to overcome language barriers.
- Develop and implement novel strategies for fraud detection, significantly enhancing the company's ability to protect customer accounts.
- Foster interdepartmental cooperation to streamline processes, resulting in improved response times and customer experience.
Education
GED - undefined
Gatesville High School
Gatesville, TX08.2011
Skills
- Bilingual
- Multitasking
- Data Analysis
- Appointment Scheduling
- Risk Mitigation
- Interdepartmental Coordination
- Customer Satisfaction
- Project Management
- Problem Solving
- Strategic Planning
- Relationship Building
- Adaptability
- Analytical Thinking
- Patient registration
- Electronic health records
- HIPAA compliance
- Data entry
- Communication coordination
- Stress tolerance
- Multitasking and organization
Languages
Spanish
Personal Information
Title: Account Management Representative
Timeline
Patient Registrar
R1RCM - Through St. John's Health System
10.2025 - Current
Fraud Specialist
Dish
05.2022 - 08.2025
Dispatcher
Hughesnet
Bilingual Customer Service Representative
GED - undefined
Gatesville High School